Senior UX Researcher (m/f/x)

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Job Description
User Experience | User Research | Design | Technology | Complexity
Do you believe that UX research belongs to the core strategy of great experiences? Are you convinced that successful product development is all about understanding users? Are you looking for teammates who appreciate open communication and face challenges together?
The GUIDE unit at Dynatrace is looking for a third experience discovery researcher to help drive UX strategy by understanding the competitive landscape, our users, and their core journeys.
As an experienced UX Researcher, you'll join a global team of over 50 design and experience practitioners across our R&D labs in Austria,
Poland, Spain, and the United States.
Your role

• Plan, self-direct, and collaborate conducting end-to-end UX research studies that inform our UX strategy.
• Extract and store meaningful insights (opportunities, hypotheses, requirements...) to keep our product at the cutting edge of Application Performance Monitoring (APM) and Observability software, delivering great value and great experience.
• Work and continuously partner with global experience design teams, product managers, engineers, customer support representatives, and customers.
• Define, plan, and conduct user interviews, competitive analysis, surveys, data analysis, and any other fitting applied research methodologies for mainly generative, causal, and descriptive research.
• Communicate findings regularly, stay collaborative, challenged, and hands-on.

Qualifications

• You're acquainted with UX Design processes and product development lifecycles.
• You have solid experience and a demonstrated track record of setting up and contributing to UX research projects for software products (indicatively 5+ years at least) - ideally with qualitative and quantitative research methods.
• You have a high drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset.
• You enjoy leading meetings and holding workshops or presentations in English.
• You can gather the necessary insights from research, propose recommendations based on business impact, and share them with different audiences within the organization.
• You have experience working with B2B enterprise software.
• You can work in small teams where there's no need for established and clear structures or processes.

Additional Information
What's in it for you?

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• Working models that offer you the flexibility of remote work along with the benefits of in-person collaboration.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

Compensation and rewards

• We offer attractive compensation packages and stock purchase options withnumerous benefits and advantages.
• Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 60,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.