Senior UX Designer

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a UX Designer at Maven AGI, you will play a crucial role in creating intuitive, engaging, and seamless user experiences for our AI products and solutions. You will work closely with product managers, developers, and other stakeholders to design user interfaces that meet user needs and align with our business objectives.

What You’ll Do:

• Create user personas, journey maps, wireframes, and prototypes to guide the design process.
• Design and develop high-fidelity mockups and interactive prototypes using design tools such as Sketch, Figma, Adobe XD, or similar.
• Apply design frameworks and methodologies to create cohesive and scalable user experiences.
• Work closely with developers to ensure the accurate implementation of designs.
• Conduct usability testing and gather feedback to refine and improve designs.
• Stay up-to-date with industry trends and best practices in UX design and AI technologies.
• Advocate for user-centric design principles within the organization.

Who You Are:

• Bachelor’s degree in UX Design, Graphic Design, Human-Computer Interaction, or a related field.
• Proven experience as a UX Designer or similar role, preferably within the tech industry.
• Strong portfolio showcasing your design process and user-centered design solutions, including high-fidelity mockups and interactive prototypes.
• Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar.
• Excellent understanding of user experience principles, design frameworks, and best practices.
• Strong visual design skills and attention to detail.
• Ability to communicate design concepts clearly and persuasively.
• Experience with AI products and technologies is a plus.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.