We are looking for a Contract Senior UX Designer to join our team at Hero Digital. In this role we are looking for someone with a positive attitude, dedication to innovation, and teamwork with the ability to create innovative solutions across a wide range of design challenges. This project will be from approximately 3/3/25 - 7/18/25 and we are open to candidates in the US.
What you’ll do
- Interpret consumer and business research into insights that drive the strategy for a new user experience
- Produce audience personas, user journey maps, site maps, detailed user flows, wireframes, prototypes, and user interface specifications.
- Perform metrics analysis to inform design/UX optimization efforts; apply a data driven approach to all design activities.
- Utilize your experience to balance data with instinct in order to make intuitive leaps to solve client design problems.
- Lead user experience research and testing on client projects.
- Drive the development and communication of design and experience guidelines.
- Directly work with clients and the client services team to develop a shared vision of the end product.
- Collaboratively work alongside the engineering team to align with platform standard methodologies and implementation details.
- Are able to work in a rapid development and prototyping environment where effective communication is paramount.
- Mentor more junior team members, as well as serving as a representative for the team within the design community.
Who you are
- We are looking for someone with 5+ years professional experience designing extraordinary responsive websites
- 2+ years experience designing in an agency or consultancy
- Strong body of up-to-date work and online portfolio that clearly articulates your contributions
- Proven fluency in standard methodologies for mobile and web information architecture and responsive design, as well as deep and broad knowledge of usability principles and techniques
- Strong user experience skill set including strategy, information architecture, and design aesthetic
- Proven ability in a variety of design tools such as Figma, Omnigraffle, Axure, Photoshop, Illustrator, Sketch and InVision
- Ability to craft prototypes that can be translated into HTML, JavaScript, CSS and related technologies
- Very strong presentation skills
- Experience thinking in design system terms and for platforms or content management systems
- Excellent customer experience intuition; proven success in creating beautiful and user-friendly web applications, business software, mobile apps and consumer-facing digital experiences
- Experience and desire to work within a fast-paced, iterative development environment; experience with related processes like Agile and atomic design a strong plus
- Degree in graphic design, human-computer interaction, interaction design, or other relevant experience
[Placeholder] We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Who we are
At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.
We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.
Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.
We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.
Core Values:
- Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
- Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
- Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
- Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
- Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.
Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.
Top Skills
What We Do
Hero Digital is a leading independent customer experience company born in California at the intersection of consulting, creative, and technology. Our purpose is to solve our clients' toughest digital problems to turn them into enormous opportunities. Hero Digital’s expert problem solvers create growth & value for many of the world’s leading brands like Zoom, Comcast, Twitter, U.S. Bank, Salesforce, Sephora, Jefferson Health, The Robert Wood Johnson Foundation, and TD Ameritrade Institutional achieve growth.
We have been named one of Adweek's Fastest Growing Agencies and one of Inc.'s hottest companies. Our growth is both rapid and thoughtful, with a commitment to diversity and inclusion. We welcome the contributions and perspectives of people from every race, gender, religion, background, and identity
