Senior Technical Project Manager, Partner Success

Team Name:

Battle.net & Online Products

Job Title:Senior Technical Project Manager, Partner Success

Requisition ID:R024211

Job Description:

The Battle.net & Online Products (B&OP) organization is home to 300+ engineers, product managers, and designers focused on the technology that powers Blizzard Entertainment’s games. Whether you’re playing one of our titles, chatting with friends, or just shopping online, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences. B&OP is responsible for several platform products that are shared among all of Blizzard’s games.
We are looking for a passionate and skilled Senior Technical Project Manager to join the Platform Integrations Partner Success team within B&OP to support our Partnerships in China.

In this role you will be responsible for driving the success around intake request, product strategy, project execution, and live operations support of first- and second-party integrations; serve as the main contact and conduit team for product, engineering, design and commercial teams regarding project prioritization and status; establish and build strong relationships between partner teams; drive key strategic initiatives from initiation to launch across B&OP and dependent teams; and act as a champion for continuous improvement while working to maximize the efficiency, predictability, and visibility of our projects. Equally important is for you to have a strong passion for video games or to be highly familiar with the gaming community and industry.

The ideal candidate will have technical experience partnering with multiple product development teams through all aspects of the product lifecycle including planning, implementation, testing, release, and operations. In addition, it is necessary to have a strong understanding of the product domain and have the technical ability and understanding of products across their lifecycle. Also, you can help foster and create an environment that adapts quickly to change.

The potential home studio for this role is Irvine, CA. Remote work is a possibility but the ideal candidate will live in a western US location that is better aligned with Chinese work hours.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The home studio for this role is Irvine, CA. 

Responsibilities:

• Primary POC for our Chinese partners: Establish and build strong relationships and clear communication lines with our Chinese partner teams.

• Technical Ambassador for the Platform: Drives, develops and maintains a strong understanding of Battle.net features, capabilities, current integration points, and best practices to provide strong proactive guidance to technical personnel responsible for integration. This person is going to need to be able to empathize with teams implementing our tech across the entire gaming hardware landscape (PC, Mac, PlayStation, Xbox, Switch, iOS, Android space).

• Collaborate on Product Strategy: Understands and facilitates the use of MVPs, financial metrics, ROI, revenue potential and opportunities across the B&OP products and services to determine priorities and impact. Utilizes industry expertise to generate ideas for new products or services. Remains up to date on research, market environment, industry trends, and technologies relating to the product. Looks for ways to increase the profitability of efficiency of existing products. Reviews and utilizes metrics reporting for fact-based decision making.

• Creates Connections: Develops and maintains strong relationships (providing indirect leadership) with partners by serving as the principal day-to-day point of contact for all things related to the successful technical implementation. Liaises with Production, Product, and Commerical on Game Product Teams to facilitate communication and understand Business Priorities for the Franchise. Facilitates between Game Product Team and B&OP to determine high level requirements for projects and report back on status.

• Manages Complexity: Provides regular communication (cross and intradepartmental, internal/external, and cross-hierarchy) to ensure transparency and progress of projects. Cuts through the ambiguity to identify the core issues (both procedurally and technically). Follow change management process to capture change requests, communicate impact, request stakeholder decisions, and execute changes, if applicable

• Accelerates the Process: Communicates dates, capacity, metrics/results, and prioritization to make sure we are executing high profile deliverables. Negotiates agreements that meet critical development and launch deadlines while maintaining positive relationships. Focuses on delivery while keeping a vision to create a repeatable process. Lead and drive to be as functional and efficient as possible

• Nurtures a Healthy Development Environment: Utilizes work systems that support effective, balanced, sustainable work while improving project predictability, individual and team agency, and product innovation. Champions efforts, activities and projects that build trust and collaboration within the organization. In partnership with leadership and HR, continually reassess the team’s maturity and health.

Requirements

• Proven experience managing end-to-end releases of a well-known software product

• Detailed knowledge of software lifecycle; software development best practices; project management methodologies and release management methodologies

• Self-driven, with the ability to deliver on ambiguous projects with incomplete data

• Strong interpersonal skills and a love for collaboration

• Strong understanding of the requirements gathering and intake process

• Experience in working within global teams and cross-functional teams

• Seeks out opportunities for improvement on a continuous basis

• High attention to detail with an emphasis towards measurement

• Comfortable working in new or ambiguous areas where learning and adaptability are necessary

• Mastery navigating internal team and stakeholder relationships to be as efficient as possible

• Possess a strong interest in the video game industry and community or highly familiar with the gaming space

Your Platform 

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android. 

Our World 

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! 

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! 

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. 

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $92,920.00 - $171,814.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.