Customer Project Manager

Company Description

TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.
TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This role is within the TOMRA Food division. 

Job Description

The Customer Project Manager will provide world-class service by managing the delivery of TOMRA solutions, ensuring projects are on time, within budget, and to specification. The role requires leadership in addressing challenges, staying aligned with finances and milestones, and empowering the team to find solutions. Strong teamwork and collaboration with cross-functional teams are essential for success. The Project Manager will also be a clear communicator, presenting issues and solutions effectively to stakeholders. Ability to manage multiple projects while staying organized is key, from pre-sale to handover to after-sales.

Primary Job Functions

• Manage and control project scope, timeline, and resources to meet objectives
• Define project goals, assign roles and responsibilities to team members, and ensure alignment with project objectives
• Identify problem areas, initiate corrective actions, and monitor project schedules, making adjustments as needed
• Track changes to project scope and negotiate change orders for customer-driven modifications
• Maintain issues and punch lists for each project, ensuring all tasks are completed on time
• Allocate resources appropriately and make decisions on the best course of action to meet project goals
• Monitor progress, implement improvements, and adjust plans as necessary to keep the project on track
• Motivate and guide the team to ensure tasks are completed on time and objectives are met
• Identify critical paths, constraints, and risks, managing contingencies and mitigation strategies
• Provide regular status reports on project milestones, deliverables, risks, and issues to leadership
• Lead project meetings, including kick-offs, risk assessments, and post-launch reviews, ensuring effective communication
• Act as the primary liaison between the company and the customer, ensuring smooth project launch, execution, and closeout
• Perform additional duties as required

Safety, Quality and Compliance

• Promote a “Safety First” culture throughout the company, our customers, and our industry
• Ensure adherence to safety and quality across all facets of our operation and customer delivery
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits
• Ensure compliance with agreed policies, processes, procedures, controls and address quality and assurance outcomes as required
• Observe and comply with our code of conduct
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience

Organization 

• Complete administrative tasks accurately and on time, supporting effective communication and providing constructive feedback
• Support the organization's vision, values, and culture, while performing any reasonable additional duties as needed
• Apply project management knowledge to capture customer specifications and transfer them to production teams
• Leverage experience in project management, field service, and customer support to meet customer needs
• Utilize strong interpersonal and communication skills to effectively interact with customers and stakeholders in English
• Demonstrate excellent problem-solving abilities and work on diverse issues with a focus on customer satisfaction
• Build and maintain effective relationships with customers, associates, and management, working both independently and in teams
• Manage shifting priorities and timelines through strong organizational and time management skills
• Collaborate across departments and levels of the organization to elicit cooperation and ensure project success

Qualifications

About you

• 3+ years of experience in technical project management or related technical roles
• Must be able to travel nationally and internationally as required without restrictions up to 50% - including Latin America up to Canada and other regions as needed
• PMP, PMI, or Prince 2 certification desired
• Proficient in CRM systems, Microsoft Office, and software similar to IFS
• Experience with CAD software systems preferred
• Strong knowledge of project management, customer specifications, field service, and customer support
• Spanish and other languages are a plus

Education:

• Associate’s degree in engineering, project management, business, or related field required; bachelor’s degree in engineering, project management, business or related field preferred

Additional Requirements:

• Ability to work in an open office environment as well as industrial customer worksites.
• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures
• Ability to sit at desk for long periods of time
• Kneel, bend, and stand as necessary
• Ability to lift up to 40 lbs
• Must be able to travel nationally and internationally as required without restrictions up to 50%
• Must have or be able to obtain a valid passport 

Our Benefits:

• Training and updates on the TOMRA systems. Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees.
• Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority.
• Be part of a mission to transform how we all obtain, use, and reuse the planet's resources to ensure a world without waste.
• Inclusive company culture that values diversity, well-being, and camaraderie among our teammates.
• Global career opportunities with a record for promoting internally.
• Professional development: We are passionate about people and seeing them succeed.
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for the position is $90,000 - 105,000. 

Additional Information

How to apply
If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.