Who We Are:
Wayfair is a leader in the e-commerce industry, delivering a seamless and inspiring home shopping experience through both our online marketplace and physical stores. Our Storefront Technology organization powers digital customer experiences across all Wayfair brands.
We are hiring a Senior Technical Program Manager to drive delivery across our Global Storefront Customer Experience initiatives. This includes leading the execution of large-scale replatforming and modernization programs that span across multiple teams and systems. In this role, you will apply deep technical program management skills to organize complex workstreams, de-risk roadmaps, align stakeholders, and ensure delivery of high-impact customer-facing solutions.
This position is focused on candidates who demonstrate mastery in technology program delivery at scale, particularly in modern web/mobile environments with agile engineering teams.
Explore more about our engineering teams on the Wayfair Tech Blog.
What You'll Do
- Lead cross-functional delivery of large-scale replatforming programs across core shopping surfaces (e.g., PDP, checkout, cart).
- Define and maintain program structures, aligning goals, milestones, and delivery schedules across engineering, product, analytics, and design.
- Translate technical strategies into actionable roadmaps with measurable success criteria.
- Partner closely with engineering leaders to track risks, manage technical dependencies, and escalate issues when needed.
- Apply structured planning and agile delivery frameworks to coordinate multiple teams and unlock bottlenecks.
- Facilitate decision-making by clearly articulating technical constraints, trade-offs, and business impacts.
- Drive reporting and stakeholder communications across technical and non-technical audiences.
- Evaluate program outcomes using operational and customer metrics; iterate on processes based on measurable results
We Are a Match Because You Have:
- 5+ years of experience in technical program management, software engineering, or software product delivery.
- Proven ability to manage the delivery lifecycle of complex technical programs in an agile environment.
- Experience with replatforming or large-scale system modernization initiatives.
- Deep understanding of software architecture patterns, including microservices, APIs, and modern web stacks.
- Working knowledge of core technologies such as React, Java, GraphQL, and Kafka.
- Demonstrated ability to improve API consistency, reusability, and integration practices across multiple teams.
- Strong planning and organization skills, with fluency in defining program milestones and managing interdependencies.
- Excellent cross-functional communication, able to synthesize technical concepts and align engineering with business objectives.
- Experience applying scaled agile frameworks or hybrid models to coordinate multi-team execution.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
Top Skills
What We Do
Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.
