Senior Technical Account Manager

Posted 4 Days Ago
Be an Early Applicant
Tokyo
Senior level
Artificial Intelligence • Digital Media • Marketing Tech • Software
Adobe is changing the world through digital experiences.
The Role
The Senior Technical Account Manager will escalate and manage customer technical concerns, ensuring timely issue resolution. They will document customer environments, provide guidance on feature integration, participate in business reviews, and lead architectural discussions. The role includes mentoring team members and enhancing both technical and soft skills.
Summary Generated by Built In

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


 

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 13th, for Great Place to Work. 

 

We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp 
 
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.    

 

We know that people are the differentiator in our business, and that's why we want to meet you!   

  • Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Adobe services, sales, and product teams  

  • Ensure timely response and resolution to technical and product outstanding items 

  • Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities 

  • Make recommendations on how new and existing features fit within customers’ environments, supplying best practices and guidance  

  • Participate in customer-requested meetings and quarterly business reviews (onsite and remotely)  

  • Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)  

  • Provide proactive status updates to required parties  

  • Host periodic checkpoint and status review meeting with customer and internal collaborators  

  • Identify enablement goals and plans  

  • Continually develop both technical and soft skills individually and assist in mentoring immediate team members as needed 
     

    Adobe for All 

    Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all. 

     

    Take the plunge and jump in 

    Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.  

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

The Company
Austin, TX
21,000 Employees
Hybrid Workplace
Year Founded: 1982

What We Do

When you join Adobe Life in Austin, you’ll immerse yourself into a world of cutting-edge technology, exceptional colleagues and meaningful work that touches millions of people everywhere.

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

Why Work With Us

Adobe Austin embodies the culture of the Austin neighborhood around it which is diverse, enterprising and innovative.

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