About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Bachelor’s Degree or equivalent experience in any software engineering discipline.
- 4+ years’ experience in production support & SRE implementation in a large scale environments (preferably in banking domain).
- Proficiency in shell scripting, ansible and one programming language such as python or JavaScript.
- Hands on experience in OpenShift Container Platform (OCP) based application support
- Hands on experience in web & middleware platform (apache, tomcat, PCF etc) in Linux/windows environments.
- Hands on experience with monitoring/log analysis/dashboard tools such as Appdynamics, splunk etc.
- Good knowledge in DevOps tools - GitHub, Jenkins, UCD, Harness etc.
- Knowledge in Database and network environments.
- Good knowledge in Agile and ITIL framework.
- Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems.
- Demonstrate strong written, oral communication skills and documentation skills and able to work independently.
- Self-learner, understand technology environment and deliver faster.
Job Expectations: -
- Drive innovation in digital technology & Innovation application portfolios, increase efficiency through automation, SRE and Agile with an emphasis on enhancing end user experience.
- Leading Team on all technical issues related to APP and WEB tier.
- Expert in Middleware Administration (Tomcat, Apache, IIS) and Strong working Experience in production support of middleware applications
- Drive automation of manual repetitive operational tasks and Engineer solutions to automate production game plans.
- Perform trend analysis of repetitive production issues and engage relevant operation/development teams to address the failure patterns and incidents.
- Drive adoption of self-healing and resiliency patterns.
- Enhance the end-to-end application or system observability by enhancing the alarm setup or developing new dashboards using the monitoring/log analysis/analytic tools such as Splunk, AppDynamics etc.
- Closely work with enterprise SRE team and perform SRE maturity assessment for applications in scope, baseline current state metrics, establish SLI/SLOs, Error budget, Service Levels, monitoring, alerting and recovery objectives and perform periodic resiliency testing for all applications in scope.
- Reduce toil by fine tuning existing monitoring/alarming setup or by developing tools to automate the routine tasks using ansible, shell scripting etc.
- Develop a solution for self-healing of alarms thus aiding in production Incident reduction.
- Enhance or fix the bugs in the existing patching & production release install scripts for improving the success ratio and own/participate in the root cause analysis using 5-Why approach.
- Recommend infra level solutions by proactively analyzing low level errors in application logs which are undetected to enhance the customer experience.
- Direct large-scale projects and application implementations from proof of concept through testing and installation.
- Troubleshoot high severity issues in real time, improve system availability & reliability by facilitating blameless postmortems to prevent problem recurrence.
- Apply analytics on historical monitoring or incident data for predicting issues and take proactive actions.
- Statistical gathering and analysis to assist architecture engineering and development teams in capacity planning requirements to support projected transaction volumes, response times and system availability targets.
- Collaboration with enterprise partners on issues and initiatives that impact the infrastructure.
- Add value to team delivery and work with team to complete tasks with high quality and actively learn new skills/technologies.
Posting End Date:
14 Apr 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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