Senior System Engineer, Infrastructure Engineering and Operations/ Infrastructure Engineer (IT)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Integrated Services Delivery Engineer is an advanced subject matter expert, responsible for planning, designing, coordinating, implementing, recording and later supporting the operation of overall services offered by the company.

What you'll be doing

Key Responsibilities:

• Arranges and attends handover sessions to confirm, understand and verify the delivery details from relevant parties.
• Arranges and attends kick-off meeting, regular meetings, workshops and/or site surveys with the customer and vendors.
• Prepare delivery details, coordinate related vendors, perform pre-deployment test and ensure any dependencies has been addressed.
• Coordinate related vendors and customer to deliver as planned.
• Arranges and attends a handover and training sessions with customer and later ISCA for operation supports; and later obtain a sign-off from customer to mark delivery completion.
• Coordinates and implements internal or external delivery and operation for network infra including but not limited to L2/L3 networking, Internet connections, firewalls and cloud-based networking.
• Supports, assists and/or leads an engineering, design or isolation when necessary.
• Identifies, isolates and troubleshoots to resolve any hardware or software related problems.
• Conducts research and case studies on new technologies and solutions.
• Contributes to all stages of the service delivery and implementation (including planning, scoping, detailed designing, scheduling, resources planning against pre-defined deliverables).
• Ensures consistent and reliable service delivery approach in minimizing risk and cost associated with implementation.
• Facilitates technical design workshops, and pre-defined scope in order to integrate all factory products into an integrated solution.
• Implements and project manages the technical solution from inception to installation.
• Resolves client issues (services / product update or maintenance) via onsite or off site and providing support with projects and/or roll outs.
• Work closely with clients to address and solve technology issues, through utilization of the technical resources available.
• Ensure technical issues are resolved to guaranteeing client satisfaction.
• Ensure that the technical delivery of all services meets quality, scope and service level requirements.
• Ensure that all changes and other customer service requests are fulfilled timely and correctly.
• Leads problem resolution efforts and post-incident reviews.
   

Knowledge and Attributes:

• Must be able to be on 24x7 onsite standby rotation.
• Advanced knowledge and understanding of grand design criteria.
• Advanced knowledge of product and/or solution specifications, the detailed design framework and checklist.
• Excellent communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent relevant in Information Technolgy or Computing or a related field.
• Relevant ITIL certification preferred.

Required Experience:

• Advanced experience required in network/ security/ systems/ storage administration and Monitoring Services within a medium to large ICT organization.
• Advanced experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (such as, Network, Storage, Security etc.).

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.