Senior Sustaining Engineer

Posted 5 Days Ago
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Waltham, MA
Senior level
Information Technology • Consulting
The Role
As a Senior Sustaining Engineer, you will support global teams to ensure the success of products and customers by troubleshooting, becoming an expert in product operations, and addressing customer escalations into Engineering, while leveraging your engineering skills to create high-quality solutions.
Summary Generated by Built In

Senior Sustaining Engineer 
 
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ¬– can focus on achieving the incredible with data.
 
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The Role
We are seeking a senior Sustaining Engineer to join a fast-paced, collaborative engineering team. In this role, you will be responsible for working with our global support teams to ensure the success of our products and customers. You’ll troubleshoot, become an expert in how our products operate, and be the first stop for customer escalations into Engineering. 

You need to have
•    Experience supporting cutting-edge enterprise class solutions 
•    A genuine passion for engineering high-quality solutions 
•    Advanced analysis and problem-solving skills 
•    Excellent verbal and written communication skills 
•    Relevant formal education, including BSCS or MSCS, or equivalent industry experience 

Primary Qualifications
•    Deep understanding of Engineering Processes 
•    Strong knowledge of UNIX or Linux Operating Systems 
•    Experience in one or more scripting languages, such as bash or Python 
•    Ability to troubleshoot complex issues and environments 
•    Strong teamwork, work ethic, and initiative to learn 
•    6-10 years of hands-on contribution in Sustaining Engineering or related field 
•    Outstanding interpersonal and communication skills 
•    Ability to convey complex technical information in a clear and concise manner 
•    Tech savvy, detail oriented, and highly driven 

Additional Qualifications
•    Some structured programming knowledge in any programming language, C or Java preferred 
•    Previous experience with computer storage systems beneficial (Block, File, or Object) 
•    Knowledge and experience with Amazon Web Services (AWS), or similar cloud experience 

About us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

#LI-CV

Championing diversity, equity, and inclusion   

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.   

How we look after you  

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.   

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Top Skills

Bash
C
Java
Python
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The Company
HQ: Gachibowli, Hyderabad
9,542 Employees
On-site Workplace

What We Do

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value. Visit us at hitachivantara.com.

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