Senior Strategy Ops Manager

Posted 11 Hours Ago
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Auckland
Hybrid
Senior level
Cloud • Fintech • Information Technology • Machine Learning • Software
Xero’s online accounting software connects small business owners with their numbers, their bank, and advisors anytime.
The Role
This role drives revenue growth through the partner channel by optimizing commercial programs, collaborating cross-functionally, and enhancing operational efficiency.
Summary Generated by Built In

Our Purpose 

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.


How you’ll make an impact


As Xero continues to grow it is imperative that we have a key role designed to help us optimise revenue in the partner channel balancing profit, growth, and complexity. 


This role is responsible for monitoring and supporting our revenue growth strategy holistically through the partner channel and specifically from our Xero Partner Program (loyalty program designed for our channel partners). You'll provide tailored commercial support for high impact, complex programs of work, crafting customized campaigns and driving insights.


This is a global role.


What you’ll do


End-to-end Commercial Programs:

- Drive revenue growth from the Partner Program from commercial planning through to campaign execution working closely with various customer teams

- Partner with relevant GTM Teams to leverage revenue analytics, influence cross-functional teams and orchestrate complex commercial programs from start to finis

- Serve as a trusted advisor and business partner to GTM leaders to identify and prioritize programs that drive revenue aligned to our sales motions

Revenue Performance Optimization:

- Lead and support initiatives to optimize revenue across the full to net revenue stack, identifying opportunities for enhancement and efficiency

- Utilize data to identify areas for operational improvement, customer segmentation, and revenue growth opportunities

- Orchestrate measurable Partner Program campaigns with GTM teams to optimize revenue generation, conversion, and retention

Broader Commercial Operations:

- Collaborate cross-functionally with Sales, Marketing, Product, Pricing & Packaging, and Billing teams to ensure alignment and execution of strategic initiatives that drive business growth and enhance customer value

- Drive continuous improvement in processes and operational efficiencies within the team to streamline workflows and enhance overall effectiveness

- Offer strategic guidance and support on various bespoke projects within the team

What you’ll bring with you

  • Minimum 7-10 years of experience in commercial management, loyalty programs, or revenue optimization roles
  • Proven ability to influence and drive large cross-functional teams and projects
  • Blackbelt level Excel-modeling and Powerpoint-slideware talents
  • Experience in strategic/analytical roles at a hyper growth SaaS company is highly desired
  • Intellectually curious and highly detail oriented, you possess an instinctive desire to learn and aim to make processes and systems more accurate and efficient
  • Natural drive to make things better, you will constantly be frustrated with the status quo and looking for ways to synthesise and optimise
  • Exceptional communicator, you can quickly shift from technical financial modeling/analysis to building presentations with effective narratives to synthesising feedback and landing commercial outcomes at all levels

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Top Skills

Excel
PowerPoint

What the Team is Saying

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The Company
HQ: Wellington
4,700 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

Xero is a global small business platform with 3.95 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances.

Why Work With Us

Xero is not like most companies. When you join Xero, you become part of something beautiful —a global community of people who are passionate about making an impact on the world. It’s a place where you can truly be yourself and find success in a way that’s meaningful to you.

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Xero Teams

Xero Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.

Typical time on-site: Flexible
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HQWellington, NZ
Singapore
Auckland, NZ
Brisbane
Denver, CO
Melbourne (HQ)
London, GB
Napier, NZ
New York, NY
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San Mateo, CA
Sydney, NSW
Toronto, Ontario
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