Xero
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As a Software Engineer at Xero, you'll support the integration of Syft Analytics, building scalable and reliable solutions. You'll collaborate with teams to implement analytics features and uphold engineering excellence. Responsibilities include delivering high-quality software, troubleshooting challenges, and maintaining application stability.
As a Senior Software Engineer at Xero, you will integrate Syft Analytics into our ecosystem, focusing on building scalable, reliable solutions and mentoring junior engineers. This role encompasses hands-on technical work, innovation through new technologies, collaboration with cross-functional teams, and solving complex problems to deliver actionable insights.
As a Customer Experience Specialist at Xero, you will support small business owners and accountants by providing guidance and resolving their queries on using Xero's platform. You'll manage customer inquiries using Salesforce, ensuring accurate case handling while maintaining customer satisfaction and productivity targets. Your role is crucial in delivering exceptional customer service and adapting to meet customer needs.
You will oversee and lead CX projects at Xero from inception to operational handover, focusing on planning, scope, and delivering outcomes while managing risks and stakeholders to drive continuous improvement in customer experience.
The Customer Experience Project Manager will lead and oversee strategic projects that focus on enhancing customer experience, managing risks, and improving operational efficiency. The role includes planning, scoping, stakeholder collaboration, and report progress to leadership, ensuring projects are delivered on time and meet business objectives.
As a Team Lead - Engineering at Xero, you will build and lead a team to create analytics solutions, support and empower your team, ensure operational health, and drive initiatives towards team goals, all while collaborating with global teams.
As a Digital Marketing Engineer at Xero, you will enhance customer engagement by designing and delivering solutions for Intercom and integrating it with other platforms like Salesforce. This role involves administration, troubleshooting, and collaboration with teams to optimize use cases while advocating best practices across the organization.
As an Engineering Consultant at Xero, you will design, build, and deliver tailored solutions for the Intercom platform. You will enhance customer engagement through troubleshooting, ongoing administration, and integration with other systems like Salesforce. The role involves collaboration with stakeholders to optimize platform use and improve customer experiences through innovative solutions.
As the Director of Product Design at Xero, you will set design direction and vision, mentor and lead a team of designers, and collaborate with product and engineering leaders to develop and implement product strategies and design standards. You will ensure high-quality, impactful design outputs and foster a vibrant team culture.
As the Education Manager for Australia and New Zealand at Xero, you will oversee the education strategy aligned with business goals, manage regional education delivery, create content initiatives, monitor performance metrics, and foster relationships with internal teams and stakeholders to ensure effective education solutions for small businesses and their advisors.
As the Education Manager for ANZ, you will execute the education strategy aligned with global frameworks and local business objectives, oversee content delivery for Partners and Small Businesses, maintain relationships with key stakeholders, and drive effective education initiatives to achieve business goals.
Lead two technical teams in the Payroll division, guiding engineering performance, fostering teamwork, and ensuring high-quality software delivery while collaborating with product and design stakeholders.
The Security Risk and Compliance Specialist at Xero will enhance the security risk and compliance posture across the organization, focusing on mergers and acquisitions. Responsibilities include performing gap analyses, ensuring compliance with relevant regulations, conducting risk assessments, and improving security controls. The role requires collaboration with cross-functional teams and subsidiaries to address compliance concerns and emerging threats.
As GM of Engineering at Xero, you will lead the Practice Portfolio team, ensuring high-quality software delivery and operational excellence. Collaborate with product management and engineering teams to align engineering strategies with Xero's goals, foster a customer-focused culture, and drive innovation in solutions for small businesses and their advisors.
The General Manager Engineering will lead the Practice Portfolio team at Xero, driving engineering strategy and development of solutions for accounting professionals. Responsibilities include managing engineering teams, ensuring timely delivery of high-quality software, and fostering a collaborative engineering culture while aligning with Xero's overall vision and strategy.
The Senior Consultant for Strategy & Operations at Xero will refine and operationalize the People Experience strategy, develop metrics and plans, deliver data-driven insights, facilitate collaboration among teams, improve processes, and drive stakeholder engagement for large-scale projects.
The Senior Account Manager at Xero is responsible for managing and growing relationships with large and mid-tier Accounting Partners, focusing on facilitating their migration to the Xero platform. This includes driving sales, developing project plans, ensuring partner engagement, and updating CRM systems. The role requires extensive client interaction and effective communication to foster long-term relationships.
The Corporate Accounting Manager at Xero is responsible for supporting the Accounting Team, managing disclosures and claims, improving processes in accounts payable, ensuring compliance, and participating in finance projects. The role requires strong relationship building and problem-solving skills to enhance efficiency and accuracy in accounting operations.
As a Business Development Representative at Xero, you'll generate demand for our solutions, qualify leads, and collaborate with the Account Executive team to enhance revenue opportunities. You'll leverage various channels to engage prospects and maintain accurate records of all activities in our CRM.
The Technical Product Manager for Observability will define and implement the observability strategy at Xero, collaborating with SRE and engineering teams to enhance monitoring, logging, and development practices. The role includes managing vendor relationships, optimizing tool usage, and advocating for continuous improvement in observability practices across the organization.
