Xero
Jobs at Xero
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Cloud • Fintech • Information Technology • Machine Learning • Software
The Senior Manager of Business Communications will create strategies for key business objectives, manage communication projects, and collaborate with global stakeholders. Responsibilities include developing messaging frameworks, creating content for events, and delivering communication plans that support the brand and customer engagement.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Partner Consultant at Xero, you will support the Partner Sales channel by guiding accounting and bookkeeping firms in migrating to the Xero platform and executing digital strategies, conducting pre-sales demonstrations, handling technical inquiries, and managing relationships with partners efficiently.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Conversion Optimization Specialist at Xero, you'll execute conversion optimization strategies, analyze A/B tests, and collaborate with teams to enhance user engagement and revenue across marketing channels.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Team Leader of Product SRE at Xero is responsible for managing a dedicated SRE team, enhancing system reliability, and fostering a culture of continuous improvement. This role involves building relationships with product engineering teams, championing best practices for observability, and developing a robust error-budget culture for incident response.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Team Leader for Site Reliability Engineering at Xero will oversee incident management processes, lead a technical team, drive best practices in SRE, and collaborate with product teams to enhance service reliability. The role requires strong communication skills and hands-on experience with AWS and coding, particularly in Python, to build tools and automation for incident resolution.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Associate Partner Consultant role at Xero involves supporting partner sales, assisting accounting firms in migrating to the Xero platform, and delivering training on various Xero solutions. Responsibilities include managing data migrations, facilitating meetings, and providing technical support to partners to achieve activation and revenue targets.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Senior ML Engineer at Xero leads the design and development of AI research and production infrastructures. Responsibilities include managing technical debt, enhancing data quality, and mentoring early career engineers while collaborating with diverse teams to deliver impactful AI products.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Team Lead at Planday, you will oversee a group of engineers, ensuring high-quality software delivery through excellent engineering practices and fostering a positive team culture. You'll support individual team members' growth, manage delivery pipelines, and cultivate a collaborative atmosphere that emphasizes psychological safety and continuous improvement.
Cloud • Fintech • Information Technology • Machine Learning • Software
Xero's Customer Experience Specialist provides 24/7 support, troubleshooting queries from small business owners, accountants, and bookkeepers both via email and phone. Responsibilities include investigating and responding to customer cases, enhancing customer satisfaction, and capturing feedback for service improvements.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Customer Experience Specialist, you will respond to customer inquiries via email and phone, using product knowledge to provide guidance and assistance. You'll ensure customers receive prompt and helpful information while collaborating with a supportive team environment. Your role will include engaging with various customers, delivering exceptional service, and continuous learning to enhance customer experiences.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Customer Experience Specialist at Xero provides support and guidance to small business owners, bookkeepers, and accountants. They handle customer queries using effective communication and problem-solving skills while utilizing case management systems. The role requires attention to service levels, proactive outreach, and an understanding of accounting processes to enhance customer satisfaction.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Customer Experience Specialist at Xero, you will provide essential support to customers with accounting inquiries, ensuring they receive timely and effective solutions. You will manage customer queries through our Salesforce case management system and assist in proactive outreach to enhance customer experience. Your role is crucial in capturing customer feedback and improving service delivery.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Customer Experience Specialist at Xero provides support to small businesses and accountants, resolving queries and enhancing customer satisfaction. You will work collaboratively with the team to ensure exceptional service and contribute to improving the Xero accounting application.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Partner Development Team Lead will lead a team of Partner Development Representatives, focusing on onboarding new Xero partners, driving performance, fostering teamwork, and ensuring the achievement of key program milestones. Responsibilities include motivating team members, providing operational support, collaborating with internal stakeholders, and maintaining effective processes to support partners' growth.
Cloud • Fintech • Information Technology • Machine Learning • Software
This role supports the onboarding of new Partners to the Xero Partner Program by facilitating relationships, education, and engagement. Responsibilities include communicating with potential Partners, qualifying leads, providing support, and maintaining client relationships throughout their journey with Xero.
Cloud • Fintech • Information Technology • Machine Learning • Software
The GM will implement and operationalize a risk and compliance framework at Xero, ensuring compliance while enabling business innovation. The role involves leading a team, conducting risk assessments, designing risk management strategies, and overseeing compliance processes aligned with organizational objectives, working closely with business leaders and external stakeholders.
Cloud • Fintech • Information Technology • Machine Learning • Software
The GM, Business Enablement Risk and Compliance is responsible for implementing risk and compliance frameworks to support Xero's strategic objectives. This role involves leadership, risk assessments, compliance management, and strategic partnerships with business units to foster innovation while ensuring regulatory adherence.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior Software Engineer at Xero, you will lead the design and implementation of platform APIs/SDK for accounting services. Collaborate with cross-functional teams to deliver scalable solutions, mentor junior engineers, and ensure high engineering standards while driving complex development projects.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior Software Engineer at Xero, you will lead the development of scalable data processing platforms, collaborating with cross-functional teams to integrate real-time data processing and machine learning into accounting solutions. Your role will involve technical design, mentoring junior engineers, and driving innovations in embedded accounting experiences.
Cloud • Fintech • Information Technology • Machine Learning • Software
As the Sales Development Manager at Xero, you will lead a team of Sales Development Representatives to drive regional growth and execute strategies for pipeline generation and partner recruitment. Your role will involve mentoring team members, optimizing processes, and collaborating across departments to enhance partner acquisition and ensure successful onboarding practices for clients.
