Senior Storage Engineer

This Senior Engineer role will be responsible for support and administration of mission critical NAS and Object storage infrastructure across Thomson Reuters. As a Senior Engineer, you will ensure that the NAS and object storage infrastructure effectively supports the ongoing business operations, revenue, and strategic direction. You will collaborate closely with your peers and colleagues within the Global Storage Support team ensuring we deliver quality service to our customers.
To achieve success, this position will need to work closely with Design and Engineering, Service Introduction, Delivery, and other DCIS teams to ensure smooth functioning of the underlying NAS and Object storage infrastructure. 
About the role:
In this role as a Senior Storage Engineer you will:
Technology (60%)

• Manage and troubleshoot storage issues following proper escalation paths and liaise with internal DCIS teams and storage vendors 
• Troubleshoot, Investigate, and drive resolution of complex problems and incidents. Ensure proper handoff and ownership of critical storage issues 
• Adhere to Thomson Reuters change and incident management policies 
• Collaborate with the Design and Engineering and Service Introduction teams to bring new Infrastructure capabilities into the support team 
• Collaborate closely with Design and Engineering and Life Cycle management teams to keep the HW/SW infrastructure stacks at supported standards 
• Review and refine current standard operating procedures 
• Enforce storage standards and identify areas for improvement 
• Support storage and backup installs and upgrades as needed 
• Lead efforts for storage automation, Proactive performance monitoring and compliance with Storage standards to ensure infrastructure stability 
• Learn and stay current on the key facets of the applications that leverage the underlying Storage and backup infrastructure 
• Stay current on the supported technologies and engineering standards 
• Stay abreast of new technologies to understand possible implementations in the data center. 
• Participates in on-call rotation, escalates issues as needed. Is available on a 24-hour schedule to analyze and solve problems which develop in the incumbents are of responsibility and expertise. 

Will to work in rotational shifts including night shifts.
Common schedule would be 11:00 to 7:00 pm or 12:00 to 8:00 pm
Leadership & Communication (10%)

• Provide technical leadership and mentoring to team members 
• Communicate and escalate operational, technical, and resource issues with management team on a regular basis. 
• Ability to translate highly technical solutions/problems to audiences at varying technical levels 
• Communicates in a professional manner when interacting across staff levels and internal/external customers 
• Understands the importance of communicating risk assessment
   

Management & Administration (20%)

• Ability to contribute, influence and direct a variety of projects concurrently 
• Continuous service improvement through delivery of process, automation, and Operational efficiencies in collaboration with Design and Engineering and Life cycle management teams 
• Participate in initiatives to define, measure, and report on Infrastructure quality and stability
   

Business Acumen and Strategy (10%)

• Develop close partnership with supported business units and other DCIS teams 
• Develop close partnership with Design and Engineering to ensure smooth operations 
• Communicate regularly with Business unit leaders ensuring team is providing required services 
• Understands the impact of new projects and technical impacts to supported systems 
   

About You:
You're a fit for the role of Senior Storage Engineer if your background includes:

• Bachelor’s degree in IT or a related field.
• 5+ years in storage administration, specifically managing NAS & SAN environments.
• Proven experience in supporting storage systems and resolving related incidents.
• Proficient in incident and change management, preferably with ServiceNow (SNOW).
• Strong communication skills, capable of effectively articulating technical issues and solutions to stakeholders.
• Expertise in troubleshooting complex storage issues.
• Solid understanding of storage networking protocols (iSCSI, FC, NFS).
• Skilled in Linux Shell, PowerShell, or other scripting languages for automation tasks.
• Excellent problem-solving skills and the ability to manage multiple tasks under pressure.

 
We strongly suggest uploading your resume in English.
Location: Mexico City
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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.