Senior Staff Site Reliability Engineer, Monitoring & Observability

This hybrid position requires two days per week in our Dublin office.

About you 

You are a motivated, meticulous Engineer with a team-oriented approach and exceptional problem-solving skills. You are organized and proactive and take the initiative to prioritize your own work and projects effectively.

You thrive in a collaborative environment and are eager to work with and learn alongside the best in Product, Design, and Engineering.

At Udemy, we value individuals who thrive in the face of complexity and love to turn challenges into solutions. As a Monitoring & Observability Engineer, you'll be a key player in building and evolving our systems. You know that complex systems are hard to measure and monitor, but you're driven to tackle these challenges head-on.

You have deep expertise in microservices and are passionate about optimizing the way we monitor, measure, and instrument them. User experience is at the heart of your work, and you're always thinking about how our metrics impact the way people interact with our systems. Linux is your natural environment, and you aren't afraid to dive deep into troubleshooting application, system, and network issues. You've worked with industry-leading monitoring tools like Datadog, New Relic, and Honeycomb, and you're always eager to refine your skills and learn new ones.

Above all, you're a strong communicator in English and excel at collaborating with engineers and teams across the organization.

We care less about your formal education or mathematical expertise and more about your hands-on experience and your passion for monitoring. If you're obsessed with building observability systems, automating repetitive tasks, and driving improvements across the board, we want you on our team.

Here’s what you will be doing:

• Leading the evolution of our monitoring and observability strategy, making it a core pillar of how we work
• Partnering with engineering teams to enhance the visibility and reliability of our systems, ensuring that we build for long-term success
• Driving the standardization of SLIs + SLOs across all engineering teams, aligning on best practices
• Owning and optimizing our current monitoring systems, including Datadog, Sentry, and other key tools
• Collaborating with teams to proactively improve site availability, ensuring a seamless user experience
• Leading incident analysis while fostering a Blameless Culture, ensuring that we learn from challenges and improve
• Promoting best practices for on-call and incident management, ensuring teams are always prepared and resilient
• Continuously improving developer happiness and productivity by automating manual tasks and creating processes that prevent surprises

About your skills:

• 3+ years experience managing complex monitoring systems like Datadog, Honeycomb, or New Relic
• Proficiency in programming languages such as Go (preferred), Python, Bash, or Java
• Experience with incident management tools and processes, with at least 3 years on-call experience
• Hands-on experience with paging tools and incident response frameworks
• Solid understanding of Terraform, Kubernetes (K8s), and AWS for deployment and management
• A knack for problem-solving, with the ability to think creatively and work collaboratively with peers
• Excellent communication skills and a desire to continuously learn and grow within a fast-paced environment

Why You'll Love Working Here

We believe in fostering a culture of growth, collaboration, and innovation. You'll be part of a team that values developer happiness, transparency, and blameless learning. We’re committed to creating an environment where you can expand your skillset, tackle challenging problems, and make a real impact.

If you're excited about the opportunity to shape our monitoring systems and help drive us toward reliability and excellence, we'd love to hear from you.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Please take a look at our benefits page for a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland.

About our Dublin location 

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving.