Senior Sales & Solutions Engineer

This hybrid position requires two days per week in our Dublin office. 

About the role

Udemy is seeking an experienced Sales and Solutions Engineer with strong communication, organization, and pre/post-sales deployment expertise. This role requires a background in software development, a passion for driving digital learning transformations, and the ability to collaborate across engineering, product, sales, and customer success teams. The ideal candidate will navigate a broad technical landscape, including authentication protocols, API integrations, and security best practices, while effectively supporting enterprise customers. Success in this fast-paced role demands adaptability, problem-solving skills, and the ability to bridge technical and non-technical conversations.

The role reports into the Udemy for Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, Product Development, and Customer Support teams. 

About your skills

• Communication & Stakeholder Management – Ability to articulate technical concepts to both technical and non-technical audiences, including customers, sales teams, and internal stakeholders.

• Problem-Solving & Customer-Centric Mindset – Strong analytical skills to troubleshoot integration challenges, address customer objections, and provide tailored solutions.

• Collaboration & Cross-Functional Coordination – Works effectively across sales, customer success, engineering, and product teams to drive successful customer implementations.

• Adaptability & Fast Learning – Thrives in a fast-paced environment, quickly learning new technologies and adjusting to evolving business and customer needs.

 What you'll be doing

• Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy for Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.
• Create code samples, demos, articles and tutorials for a highly technical audience
• Experience of blogging, technical documentation, and developer outreach.
• Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.
• Become a key contributor to Udemy’s community engagement for our UFB customers.
• Implement and document solutions for integrating Udemy for Business with SaaS applications. 
• As needed, Support Partners with architecture and deployment of Udemy For Business using Web Service APIs.  
• Collaborate with the Solutions Engineering and Product teams to improve our integration services.

What you'll have

• 5+ years of experience in Enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.
• Technical experience with:
• Python (Django framework), java, modern JS frameworks (Angular, React)
• Experience working with microservices.
• Understanding of data structures and algorithms.
• Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).
• Experience with popular structured query languages (mysql, postgres, pl/sql).
• Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g., SendGrid), DNS (e.g., CloudFlare)  and experience debugging Web applications (e.g., Browser DevTools).
• Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA.
• An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.
• Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
• Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.
• Bachelor's degree in Computer Science, or an equivalent degree and experience.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

 Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

• Core Benefits: Comprehensive medical, dental, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: 7% employer matching Defined Contribution Master Trust

• Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location 

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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