We’re looking for a Senior Specialist, Product Operations to help us implement Operational Excellence within our Product Organization. You’ll be working to improve cross-functional collaboration by ensuring product teams are working efficiently to achieve better product outcomes. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Canada and the United States within provinces/states where we comply with our legal hiring entities. Preference will be given to those located in EST/CST timezones, or willing to work EST/CST hours. In this role, you will report to the Vice President, Program Management.
WHAT YOU’LL DO:
- Data-driven decision making: gather, monitor and analyze data from various sources to provide insights that inform product strategy, feature prioritization, and performance evaluation.
- Cross-functional collaboration: act as a bridge between different teams like product management, sales, marketing, and customer support to facilitate communication and alignment via established communication channels and cadences.
- Accountability to Execution: hold the team accountable to deliver against the roadmap strategy outcomes by monitoring key product metrics, analyzing customer feedback and regular inspection of outcome achievement.
- Focus on efficiency: identify and eliminate bottlenecks in product development by optimizing workflows, standardizing processes, developing and maintaining product documentation processes and managing tools used by product teams.
WHAT YOU’LL NEED
- Bachelor’s degree in a relevant field or related discipline
- Considerable relevant years of experience as a Program Manager working in an enterprise software organization.
- 1-2 years demonstrated real world experience executing product operations practices.
- Strong analytical background with a bias toward using data to drive business decisions
- Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Interpersonal Savvy: relates openly and comfortably with diverse groups of people
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Accountability: holds self and others accountable to meet commitments
- Please note that the role may include 15% travel to other Hootsuite offices.
Who You Are:
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-EM #LI-Remote
Canada Pay Range For This Role
$82,300—$115,300 CAD
US Pay Range For This Role
$112,000—$133,000 USD
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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