Product Owner Commercial Excellence

Position Title: Product Owner Commercial Excellence
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 33743
At McCain, our Digital Technology team is dedicated to leveraging technology and data to drive profitable growth, enhance customer experience, and further our purpose of 'Celebrating real connections through delicious, planet-friendly food.' We have embarked on an ambitious digital transformation journey that spans our entire business, from Agriculture to Manufacturing, all with a focus on deepening our customer obsession.
As part of this transformation, we are making substantial investments in digital platforms, technology advancements, and fostering a data-driven culture. Our goal is to develop digital products that serve our customers, suppliers/growers, and McCain team members, enabling digital processes and data-driven automation. Through these investments, we aim to transform McCain into a company that empowers its teams with intuitive systems designed to enhance collaboration, productivity, and informed decision-making.
Are you ready to be part of this exciting journey? Join us and help shape the future of McCain through innovative technology solutions.
Leadership Principles.
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

• We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
• We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
• We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
• We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.

JOB PURPOSE:
Join the Digital Growth team at McCain to digitally transform McCain's Commercial execution processes. We need a candidate to partner with our Global Commercial team to vision and deliver a renewed digitized sales playbook with the right mix of in-person and virtual sales execution.
You will be customer obsessed and understand how digital and data can be leveraged to intelligently target, grow and retain customers. In line with our ambition to scale value from McCain's strategic platforms you will extend the usage and adoption of our strategic platforms (Salesforce and SAP) and uncover new solutions to deliver value across all our sales channels.
Experience leading digital transformation programs in an FMCG environment and knowledge of selling to retail and food service operators will be highly regarded.
JOB RESPONSIBILITIES:
Core
Reporting to the Director, Digital Growth you will

• Partner with global and regional commercial leaders of McCain to Co-create a 2-3-year vision & roadmap to digitally transform Sales processes across the McCain global organization.
• Lead and direct Technology teams to support execution of the prioritized of initiatives
• Establish KPIs and measures to track the progress and report the deliverables of technology initiatives.
• Continually improve customer data quality & enrichment to enable prioritization of sales and service initiatives
• Digitize to simplify commercial processes and embed data-led decision making and insights to enable continual improvement.
• Continue the vision of making Salesforce the single source of truth for customer information and orchestrator of digital business processes for Sales teams
• Look to replace any legacy solutions with global best practice and platforms.
• Infuse knowledge of technology trends and competitor activity into decision making
• Work closely with the Global Product Owner for Digital Marketing, Trade and Pricing and McCain's Commercial leaders to maximize growth through connected marketing, trade and sales processes.

Technology Delivery

• Develops, owns, and executes product roadmap.
• Translates product roadmap features into well-defined product requirements
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Participates in the development process with the development team and external partners to deliver product changes.
• Work closely with Data and Analytics teams to deliver Ai and data-led solutions.
• Prioritizes and maintains the backlog for assigned products, balancing the requirements of stakeholders.
• Partners with product stakeholders to define the user experience
• Identifies change management impacts to end-user community and collaborates with respective stakeholders to manage/mitigate
• Ensures data & Insights are available to create actionable outcomes to the ultimate customer.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
• Understands Product roadmap risks, issues, and blockers actively assists with issue resolution

Elevation

• Inspire, educate, and support product stakeholders in the regional markets to embrace and lead initiatives that will elevate their team's Sales performance and expand the technical capabilities of all product users.

Guardianship

• Act as the "guardian of the global process & solutions" to ensure that McCain maintains global standardization unless deviation is required for specific market conditions, and this is agreed by the appropriate business sponsors
• Act as the guardian of the user experience to facilitate product adoption, on-boarding and process efficiency

Engagement

• Establish and execute a strong engagement plan with Global, Regional commercial and technical and product stakeholders

Capability

• Coordinate with business stakeholders and vendors to ensure products are embedded with an appropriate network of support for user onboarding and capability.
• Support the development of training programs & material, to sustain product capability.

Innovation

• Proactively Explore industry trends and advancements in technology to identify new and leading solutions that will significantly impact the achievement of the business objectives and move McCain ahead of the competition.

Data-driven Organization

• Identify opportunities within the business to improve or provide data & insights to enhance decisions or facilitate agility.

MEASURES OF SUCCESS:

• Strong vision for sales execution
• Widespread adoption of sales execution processes that deliver ROI on sales team and competitive advantage for McCain
• The product owner has a deep knowledge of the product, the market, and customers.
• Ability to easily context-switch for both strategic and tactical activities
• Excellent engagement, prioritization and collaboration skills.
• Ability to manage multiple stakeholders and communication platforms to ensure success of projects
• Strong Influencing & Presentation Skills:
• Stakeholder Engagement & Management: Ability to work with all levels within the organization including SLT

KEY QUALIFICATION & EXPERIENCES:

• Bachelor's degree in Business/Marketing/Engineering/Science/Technology
• Minimum of 5 years of demonstrated work experience in Sales leadership or enablement (i.e. Trade Management, Pricing, sales planning & selling execution)
• Knowledge of SAP / Salesforce solutions
• Experience in leading projects preferably in a global environment.
• Experience working within an agile project delivery framework
• Proven ability to work collaboratively across levels and functions internally and with third parties.
• Alignment with McCain core values
• Drives Results, Collaboration, Customer focus

OTHER INFORMATION

• Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
• Travel: required
• Job is primarily performed in a standard office environment but working from home an option upon agreement with Manager & McCain Policies

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Compensation Package : 111,700 - 149,000 CAD annually + bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Information Technology
Division: Global Digital Technology
Department: Digital Growth
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)