Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you want to work for a company leading through a passion for great CX, Cloud and SaaS innovation?

Work for a Leader

Our mission is to power the world’s best customer experience, pioneering Experience as a service and AI innovation. Our all-in-one omnichannel solution allows companies to communicate with their customers effectively without even knowing we are there. With over 10,000 clients in over 100 countries, we power over 25,000,000,000 interactions a year. We are looking for you to continue to take us to the next level.

What does that mean for a Pre Sales Solution Consultant? 

You have the best software to do whatever it takes to keep our customers happy, providing strategic support to Sales, creating a unique customer experience at the biggest companies around the world. When we say big, we are talking about Intel, Adobe Systems, Uber, and Ticketmaster, just to name a few. 

Are you the best Pre-Sales Solution Consultant? You may be a perfect fit for the role! 

You are not just a solution expert. You are the best consultant! You will be in the front line to perform technical validation in our customers’ Omnichannel transformational projects. Your ability to inspire our customers through technology will drive you to succeed, using your growing knowledge of Artificial Intelligence, Cloud Computing, Software as a Service.

What this role is: 

Being a Genesys Senior Solutions Consultant means to be responsible for running business-focused solution discoveries, directly with customers. You will host Customer Journey mapping exercises or Customer Experience workshops, to understand client’s operation and expectation, while demonstrating the value of Genesys in delivering exceptional experiences to their end customers

You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders and decision-makers, including C-level decision-makers. 

What this role isn’t: 

You are not “one-man shows”. You would work within a team of cross-functional experts who come with a varied skillset and together you will develop identified business opportunities. Your consultative approach will drive you to understand customer functional and technical needs. Your ability to capture, allow you to succeed advising on which Genesys capabilities the customer should implement and will ultimately benefit from. All available as part of Genesys breadth of Customer Experience solutions, delivered from the cloud as our Experience as a Service!

What will you bring on the table?

• University Bachelor’s degree educated in Computer Science or Engineering or related work experience
• +3-5 years previous CX experience in the job market as a pre-sales consultant, business analyst, solutions engineering
• Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications
• The technological know-how of IT-concepts, software-standards best practice as well as database and networking technologies
• Cloud computing, artificial intelligence and CCaaS solutions experience, as Genesys Cloud, as a plus
• Able to articulate your opinions on current technology trends
• Strong developed analytical and conceptional capabilities and high customer focus
• Ability to display strong self-initiative and support recommendations with fact-based evidence (data, research, best practices, etc.)
• Strong time-management and organization skills
• Ability to multi-task and manage multiple streams of work simultaneously
• Exceptional skills in English and French as well as strong presentation and communication expertise
• Be a Team Player, be adaptable, be able to multi-task and be ready to travel

#LI-Hybrid #LI-IM1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.