Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, our success is powered by the passion and talent of our people. We’re looking for an experienced and strategic Senior Solution Consultant to join our team in France and help enterprise organizations reimagine customer and employee experiences.

In this senior pre-sales role, you'll partner with Account Executives and cross-functional teams to shape customer journeys with Genesys Cloud CX solutions. From engaging C-level decision-makers to leading co-creation workshops, you’ll act as a trusted advisor in complex sales cycles—bringing innovation, empathy, and value to every interaction.

Key Responsibilities:

Customer Discovery & Engagement

• Lead strategic discovery sessions and design thinking workshops with enterprise customers

• Identify gaps and opportunities to improve CX and EX through digital transformation

• Build credibility with senior stakeholders and communicate business value clearly

Solution Architecture & Innovation

• Design solution blueprints that align to customer goals and drive measurable outcomes

• Deliver tailored demonstrations, prototypes, and roadmap presentations

• Ensure proposed solutions are economically viable, scalable, and technically robust

Proposal & Deal Strategy

• Support the creation of compelling RFP/RFI responses and executive-level pitches

• Co-own the sales strategy with Account Executives and contribute to closing deals

• Collaborate with Product, Delivery, and Marketing teams to align the customer journey

Thought Leadership & Enablement

• Act as a subject-matter expert for Genesys solutions, trends, and best practices

• Mentor junior Solution Consultants and contribute to internal knowledge sharing

• Represent Genesys at events, conferences, and customer forums in France and EMEA

Minimum Requirements

• 5+ years of experience in presales, solution consulting, or strategic customer-facing roles

• Strong background in enterprise software, CX/CaaS, or digital transformation projects

• Ability to engage and influence C-level decision-makers in large organizations

• Exceptional storytelling, presentation, and communication skills

• Fluent in French and English (spoken and written)

• Excellent organizational skills and ability to manage multiple priorities

Preferred Qualifications

• Experience with Genesys Cloud CX or other cloud contact center platforms

• Background in SaaS, AI, or customer engagement technologies

• Experience working with complex, matrixed sales teams in EMEA

• Familiarity with industries like Financial Services, Retail, Telco, or Public Sector

Why Join Genesys?

At Genesys, we are shaping the future of customer experience—and we want you to be part of it.

We offer:
✔️ A flexible and inclusive work environment that supports your well-being
✔️ Remote working options and a culture built on trust, autonomy, and collaboration
✔️ A competitive salary and benefits package
✔️ Ongoing opportunities for learning, innovation, and career development
✔️ A global community that values diversity, sustainability, and positive impact

Join Genesys France and help organizations unlock the power of cloud, AI, and empathy in customer engagement.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.