Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Job Title: Senior Solution Consultant
Department & Team: Solutions Consulting Latam
Reports to: Luis Sandoval
Location: Monterrey, Nuevo León, México.

Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives to develop new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision-makers.
Key Responsibilities:

• Working alongside Sales Account Executives to provide technical and consulting expertise regarding Genesys solutions.
• Managing assigned prospects/customers to help progress sales opportunities.
• Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
• Ensuring Sales Account Executives are being supported properly.
• Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.
• You will develop and apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle-level management.

How does the Solutions Consultant engage in opportunities?

• They seek to understand customer requirements through consultative discovery efforts.
• Using a service design methodology, they uncover gaps in the customer experience (CX).
• They work with the customer to co-create solutions to bridge the CX gaps.
• They bring a unique perspective in matching Genesys solutions to customer requirements.
• They can address the needs of both business and technical influencers.
• They are effective at handling objections and demonstrating value.

Why consider this role?

• Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
• Genesys is a high growth software leader with exceptional future upside.
• Work with talented colleagues that will help you increase your knowledge and experience in the industry.

Minimum Requirements:

• 3+ years of previous business experience in one or more of the following areas: Software-specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.).
• Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
• Strong time-management and organization skills.
• Ability to multi-task and manage multiple streams of work simultaneously.
• Strong written and verbal communication skills.
• Ability to work and communicate effectively with internal stakeholders.
• Analytical ability (analyzing and reporting skills).
• Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
• Proven record of meeting/exceeding established goals.
• Ability to communicate and present to Genesys management as required.
• Consulting experience in a software environment.
• International experience in Solutions Engineering or consulting experience is a plus.
• Enterprise software or contact center industry experience a plus.
• Sales Consultancy experience.
• Speak in public audiences

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.