Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you interested in working in an evolving space where you bring in new ideas to help your customers transform and innovate their business?

Role Overview:

We are looking for a Senior Consultant based in Johannesburg with experience and passion for selling technology solutions to senior executives. Someone who has a proven track record of finding creative ways of solving complex problems with out-of-the-box thinking and dynamic storytelling that can drive customer success and build lasting relationships. 

As a technical ambassador of Genesys, you will be challenged to Go Big showcasing Genesys continuously evolving and innovative customer experience offering , act as a pre-sales expert, discover & understand customer needs and create compelling business solution roadmaps to enhance their Customer experience journey.

Key Responsibilities

• Showcasing your technical expertise and creative talent by developing and presenting dynamic demonstrations to the executives, stakeholders, and key influencers.

• Understanding your customers' strategies and helping them drive their business using our unique solutions

• Create a customized demo and have the opportunity to tell the story that showcases the solution.

• Identifying and overcoming obstacles of strategic deals in internal discussions and during customer and partner meetings.

• Staying ahead of relevant technology trends, competitive analysis and market differentiators through internal training, self-study, and industry-standard certifications. 

• Providing feedback to product management about product enhancements that can address customer needs and guide additional value.

• Sharing and learning best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team.

Additional Responsibilities:

• Own the responses to RFXs as needed.

• Demonstrate the value of Genesys solutions in our Customer Experience Centre.

• Ensure a seamless transition from pre-sales to implementation by documenting all key elements.

The minimum requirements for this role include:

• BS degree in Computer Science or Engineering, Business or equivalent industry experience.

• Technical knowledge of Contact Centre technologies such as VOIP, surveys, quality management, recording, workforce management, IVR, digital engagement, and PCI compliance.

• Prior experience with AI technologies and frameworks (machine learning, natural language understanding, GenAI, large language models, prompt engineering)

• Experience in articulating the value of solutions during presentations.

• Ability to propose solutions mapped to business requirements, scoping both functional and non-functional specifications, and providing a solution proposal, architecture diagram, and collaborating with professional services to ensure an accurate Statement of Work (SoW).

• Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize, and be detail-oriented

• Exceptional presentation skills, with the ability to command workshops and guide discussions to successful conclusions.

• You are outgoing, energetic, and passionate about technology solutions, comfortable in articulating value and convincing decision-makers.

• A desire to become a highly valuable and respected member of a growing team, fostering team spirit and sharing knowledge.

• Demonstrated understanding, expertise and passion for cloud computing technologies, innovation, digital & AI trends and helping people solve problems

Preferred qualifications:

• +5 years of relevant professional experience in presales and consulting with proven and strong Customer and Partner focus and credibility.

• Experience in cloud or SaaS-based software sales.

• Basic understanding of web programming technologies such as Java, HTML, and CSS.

• Familiarity with API methodologies and their benefits.

• Relevant certifications or a degree in technology, cloud computing, or SaaS.

If a Genesys employee referred you, please use the link they sent you to apply.

If you are the kind of presales consultant who support sales through passion for great CX, innovation and commitment to results and prioritizes progress overstaying in your lane, we’re looking forward to receiving your application.

#LI-Hybrid #LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.