General Manager and Head of Account Management - Africa

Context of the role

As the General Manager & Head of Account Management, you will be responsible for leading and managing the account management team across Africa in addition to playing a pivotal role in accelerating and optimizing our growth.   

You will oversee the development and execution of strategies to strengthen customer relationships, drive revenue growth, meet and exceed sales targets. Your role will involve collaborating with cross-functional teams including treasury, legal and compliance, technology, building strong client partnerships, and maintaining a deep understanding of market trends. This is a leadership position that requires exceptional communication, strategic thinking, and relationship management skills.

Your role will also involve the engagement of external parties like regulators, central banks, brokers and other financial institutions to unlock challenges or accelerate growth.

This role will essential lead the strategy for Africa across multiple workstreams including GTM, licensing, FX management working closely with a cross functional team.

Responsibilities:

• Lead, mentor, and manage a team of account managers/directors, providing guidance, support, and training as needed.
• Develop and execute strategic account management plans to achieve revenue targets and customer satisfaction goals.
• Build and nurture strong relationships with key clients, understanding their needs and aligning company solutions to address them.
• Collaborate with internal teams, including sales, marketing, product, and customer support, to ensure seamless customer experiences and successful account growth.
• Analyze market trends, competitive landscape, and customer insights to identify growth opportunities and recommend strategies for account expansion.
• Drive customer retention initiatives, implementing best practices to enhance customer loyalty and reduce churn.
• Monitor account performance metrics, track revenue growth, and prepare regular reports for senior management.
• Conduct regular business reviews with key clients to assess satisfaction levels, identify areas for improvement, and explore opportunities for upselling and cross-selling.
• Stay updated with industry trends, emerging technologies, and best practices in account management and customer success.
• Continuously enhance the account management process, implement tools and systems, and streamline workflows to optimize efficiency and productivity.
• Build and execute Africa strategy covering GTM, licensing, FX management, PR & marketing, events and regulatory approach working alongside a cross functional team
• Build and maintain strong relationship with key regulators ensuring Thunes stays ahead of any regulatory changes
• Optimize FX management working closely with Thunes treasury, external parties like banks and brokers to ensure best in class liquidity and FX rates
• Build and deploy GTM for key markets including entity creation, licensing, PR & marketing
• Represent Thunes at conferences, regulatory bodies and associations

What we are looking for:

• Bachelor's degree in business administration, marketing, or a related field. An MBA or advanced degree is preferred.
• 15+ years experience in business development / account management or general management, with a track record of successfully managing and growing key accounts.
• Track record of building businesses across Africa including licensing, FX management and regulatory engagement.
• Proven experience leading a distributed high performing account management teams - ability to inspire and motivate a team.
• In depth knowledge of the cross border payments industry
• Experience managing accounts across Africa and strong network
• Strong business acumen and strategic thinking skills, with the ability to identify growth opportunities and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships at all levels.
• Results-oriented mindset with a focus on achieving targets and driving revenue growth.
• Analytical mindset and proficiency in using data to drive insights and measure performance.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong negotiation and problem-solving skills, with the ability to handle challenging situations and resolve conflicts.

About us

Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally. Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, São Paulo and Shanghai.

For more information, visit: https://www.thunes.com/

Sound like you? Apply now!