Senior Software Engineer

Job Description

Senior Software Engineer (Frontend or Fullstack) – Custom Data

Location: San Francisco, CA - Hybrid | Full-Time

Location: Madison, WI - Hybrid | Full-Time

Join Zendesk and Shape the Future of Customer Experience

Zendesk’s flagship product, Zendesk Support, is built to help businesses create seamless customer experiences with powerful, yet intuitive, customization capabilities. Our team owns the data customization platform, enabling large enterprise customers to bring critical business data into Zendesk and model their unique workflows and processes. By providing the foundation for custom data modeling, we empower businesses to extend Zendesk’s capabilities to meet their exact operational needs.

We are looking for a Senior Software Engineer (frontend or fullstack) to be a technical contributor within this team. This role is perfect for engineers who are passionate about scalable architectures, modern web technologies, and data-driven customization, and who want to work on high-impact engineering initiatives at an enterprise scale.

As a Senior Software Engineer, you will contribute to the technical direction of our projects, collaborating with cross-functional teams to tackle complex challenges. You will play a key role in the design and development of solutions that enhance Zendesk’s data customization capabilities. If you are passionate about solving technical, customer-facing problems and driving innovation, we’d love to hear from you.

What You’ll Do

Drive Engineering Excellence & Innovation

• Independently contribute to the design, development, testing, and deployment of high-quality, efficient software solutions.

• Collaborate with multiple teams and disciplines to create reliable, secure, performant, extensible, and scalable solutions for our enterprise customers.

• Make smart  technical decisions and effectively communicate the rationale behind them to engineering teams and stakeholders.

• Ensure code quality, maintainability, and scalability by adhering to best practices and industry standards.

Collaborate & Deliver High-Impact Solutions

• Work closely with Product Managers, Designers, and Engineering Leaders to define and execute on technical direction.

• Identify and mitigate potential issues in development, testing, or delivery stages.

• Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements.

• Build reusable components and code that improve development efficiency and consistency.

• Participate in code reviews, providing constructive feedback to maintain high engineering standards.

• Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance.

Mentor, Guide, and Strengthen the Team

• Mentor, pair with, and train team members to foster continuous learning and growth.

• Promote a learning culture within the team, ensuring equal opportunities for skill development.

• Conduct research and introduce best practices to enhance team efficiency and innovation.

• Participate in on-call rotations after an initial training period, ensuring system reliability and uptime.

• Actively participate in common agile development ceremonies.

What We’re Looking For

Required Qualifications

• 6+ years of professional experience designing, developing, testing, and shipping stable and reliable software solutions in production environments.

• 4+ years of experience working with JavaScript and TypeScript, as well as frameworks like React and Redux.

• Experience with testing libraries such as Cypress, Jest, and React Testing Library.

• Deep experience working with GraphQL and REST APIs, designing and implementing scalable data layers.

• Proven ability to design and deliver moderately complex software solutions.

• Experience with version control tools, CI/CD pipelines, and modern development workflows.

• Experience working within a team of engineers while collaborating closely with Design, Product, and Engineering counterparts.

• Ability to operate autonomously and drive projects forward with minimal oversight.

• Excellent problem-solving, critical thinking, and collaboration skills.

• Strong verbal, written, and interpersonal communication skills in English.

Preferred Qualifications

• Experience designing GraphQL and REST APIs from the ground up.

• Familiarity with micro frontend architectures and federation.

• Previous experience with Zendesk’s platform and ecosystem.

• Experience working with Ruby on Rails applications

Tech Stack You’ll Work With

• Backend: Ruby, Ruby on Rails, MySQL

• Frontend: JavaScript, TypeScript, React, Redux, GraphQL

• DevOps & Monitoring: DataDog, CI/CD tools

• Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)

Why You Should Apply

• Make a real impact. Your work will power thousands of businesses and millions of customer interactions worldwide.

• Work with a top-tier engineering team. We solve complex problems at a global scale.

• Lead a critical initiative. Drive the modernization of Zendesk’s customization platform.

• Grow your career. We invest in leadership development, mentorship, and learning opportunities.

• Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.

Ready to Lead and Innovate?

We’d love to hear from you. Apply now and help us shape the future of customer experience.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.