Senior Software Engineer - Site Reliability

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

We are seeking a Senior Software Engineer specializing in Site Reliability to join our team in Chennai, India. In this role, you will be responsible for designing, implementing, and maintaining highly scalable and reliable systems that support our organization's critical infrastructure.

• Design and implement scalable, highly available, and fault-tolerant systems
• Develop and maintain infrastructure as code using tools like Terraform or CloudFormation
• Optimize system performance, reliability, and security across our cloud environments
• Implement and manage containerization technologies, such as Docker and Kubernetes
• Create and maintain CI/CD pipelines to automate software delivery and infrastructure changes
• Develop and implement monitoring and alerting solutions to ensure system health and performance
• Participate in on-call rotations and lead incident response efforts
• Collaborate with development teams to improve application reliability and performance
• Conduct post-incident reviews and implement measures to prevent future occurrences
• Stay up-to-date with industry trends and emerging technologies in site reliability engineering

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• 3+ years of experience in software engineering or DevOps roles
• Strong proficiency in cloud platforms such as AWS, Azure, or GCP
• Expertise in Infrastructure as Code (IaC) tools like Terraform or CloudFormation
• Extensive experience with containerization technologies, particularly Docker and Kubernetes
• Advanced scripting skills in languages such as Python and Bash
• Proficiency in implementing and managing monitoring and logging solutions (e.g., Prometheus, Grafana, ELK stack)
• Experience with CI/CD pipelines using tools like Jenkins or GitLab CI
• Strong knowledge of version control systems, particularly Git
• Advanced Linux/Unix systems administration skills
• Proven track record in designing and implementing scalable, highly available systems
• Experience with incident management and on-call rotations
• In-depth understanding of distributed systems and microservices architecture
• Knowledge of best practices in security, performance optimization, and disaster recovery
• Excellent problem-solving and analytical skills with a detail-oriented approach
• Strong communication and collaboration abilities
• Relevant certifications such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer are a plus

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.