Lead Software Engineer - Site Reliability

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Responsibilities

• Write scripts for automating DevOps tasks such as configuration management, provisioning, and deployments using Python, Ruby, or Go.

• Integrate scripts with DevOps tools and pipelines.

• Manage user accounts, permissions, and file systems.

• Perform advanced Linux administration and shell scripting tasks.

• Automate system administration tasks using shell scripts.

• Design and implement CI/CD pipelines for automating deployments and testing.

• Utilize popular CI/CD tools such as Jenkins and GitLab CI/CD.

• Integrate CI/CD pipelines with version control systems and container orchestration platforms.

• Set up and manage monitoring and logging solutions.

• Use tools for collecting, analyzing, and visualizing application and infrastructure logs.

• Troubleshoot issues based on monitoring and logging data.

• Utilize Git for version control and collaboration.

• Perform branching, merging, and conflict resolution using Git.

• Set up and manage Git repositories.

• Use IaC tools such as Terraform and Ansible for provisioning and managing infrastructure.

• Write IaC code to define infrastructure resources like VMs, networks, and storage.

• Automate infrastructure provisioning and configuration using IaC.

• Work effectively with developers, operations teams, and other stakeholders.

• Document DevOps processes and procedures.

• Troubleshoot complex DevOps issues.

• Identify root causes of problems and implement solutions.

Qualifications

• Experience: 6-10 years

• Advanced understanding of programming concepts (data structures, algorithms, object-oriented programming).

• Experience with relevant libraries and frameworks (e.g., Ansible, Terraform, Flask).

• In-depth knowledge of Linux administration and shell scripting.

• Proficiency in using common Linux commands and tools for system administration.

• Extensive experience with Git.

• Proficiency in Git commands for branching, merging, and conflict resolution.

• Expert knowledge of CI/CD principles and best practices.

• Proficiency in CI/CD tools (e.g., Jenkins, GitLab CI/CD, Azure DevOps Pipelines).

• Extensive experience with IaC tools (e.g., Terraform, Ansible).

• Proficiency in writing IaC code for infrastructure provisioning and management.

• Advanced experience in setting up and managing monitoring and logging solutions.

• Advanced communication and collaboration skills.

• Advanced problem-solving and analytical skills.

• Knowledge of RDBMS like MySQL, PostgreSQL, Oracle.

• Expertise in database design, normalization, and optimization.

• Strong understanding of SQL and proficiency in writing complex queries.

• Experience in database administration tasks such as backup, recovery, security, and performance tuning.

• Extensive experience with Kubernetes environments.

• Deep understanding of Kubernetes architecture and components.

• Proficiency in using kubectl commands and managing Kubernetes resources.

• Experience in setting up and managing Kubernetes clusters.

• Experience with tools like Helm for automating Kubernetes deployments and rollbacks.

• Strong understanding of cloud computing concepts and services (IaaS, PaaS, SaaS).

• Experience with major cloud platforms (e.g., AWS, Azure, GCP).

• Familiarity with cloud-specific DevOps tools and services for deployments, monitoring, and scaling.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.