Senior Software Engineer, DevOps

At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.

We’re looking for a Senior Software Engineer, DevOps, to drive the evolution of our infrastructure into a scalable, observable, and resilient foundation for our growing SaaS platform. You’ll focus on building robust AWS cloud resources, reducing technical debt, and fostering innovation to enhance efficiency and reliability. In this role, you’ll enable our engineering teams to deliver high-quality, cost-effective solutions—like push-button test environments and abstracted AWS resources—while ensuring compliance and operational excellence. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You’ll Do:

• Design, build, and refine AWS infrastructure using best practices to improve performance, security, and cost efficiency.
• Automate infrastructure and CI/CD pipelines to accelerate deployments and improve reliability.
• Improve observability and monitoring to detect and resolve issues faster.
• Partner with Product and Engineering teams to enhance application performance and scalability.
• Review and refine architecture designs for new services, refactors, and scaling of existing solutions following AWS Well-Architected Framework principles.
• Enhance developer experience by streamlining workflows, reducing operational friction, and enabling push-button test environments.
• Abstract AWS resources to simplify and standardize cloud infrastructure for engineering teams.
• Support a 24/7 on-call rotation, lead post-incident reviews, and share key findings to improve reliability

What We're Looking For:

Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies: 

• Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
• Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
• Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company.  By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.

Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:

• Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
• Open vacation policy - we all work hard and take time for ourselves when we need it
• Competitive salary and generous stock options - we all get to own a piece of what we’re building
• A fun, lively startup culture
• Core values-based leadership
• A culture of employee engagement, diversity and inclusion
• Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx