Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
We are seeking an experienced Senior Software Engineer to join our dynamic team. The ideal candidate will play a key role in designing, developing and maintaining high-quality solutions. The ideal candidate will have extensive experience in architecture, troubleshooting complex technical issues and ensuring stability and security of enterprise level systems and applications. This role requires hands-on experience with business intelligence (BI) tools and data migration processes. Candidates seeking this role should have experience in responding to platform alerts, perform scheduled maintenance, and execute test plans to ensure seamless operations and system reliability. Some VOIP experience is required.
Key Responsibilities
-
Software development, integration and testing on Vonage enterprise platform
-
Operational support for existing platform
-
Data Migration and BI integration
-
Strong telecom experience working with VoIP, SIP, and APIs
Required Qualifications
-
8+ years of relevant work experience in solutions engineering
-
Architect and implement a robust API toolset to streamline , ensuring scalability
-
Experience supporting the software development lifecycle, developers, and software development tools
-
Proven experience (5+ years) supporting both internally and externally facing products
-
Working knowledge of API gateways, experience with REST APIs. This role requires an understanding of API technologies, software engineering and technical skills, and Agile methodologies
-
Develop highly efficient and reliable applications with front end and backend technologies keeping security in mind
-
Execute full software development life cycle (SDLC) – concept, design, build, deploy, test, release and support
-
Ensure application development sprint cycle is on track and adjust the plan to meet release timelines
-
Prior experience in Snowflake data. Understanding of data extensions, data designer, subscriber imports, and group creation based on data filters. Ability to communicate technical concepts for the broader organization.
-
Experience handling escalations and driving root cause analysis. Good understanding of Voice routing best practices
-
Experience with cloud-based testing infrastructure tools such
-
Participation in the on-call rotation
Desired
-
Experience in tools such as Jira, salesforce, SQL
-
Technical project experience
-
Excellent verbal and written communication skills
-
Ability to work independently and as part of a team
-
Strong project management skills, the ability to define processes and to manage multiple projects simultaneously
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Top Skills
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Gallery
_0.png)
