Senior Site Reliability Engineer

Senior Site Reliability Engineer

About us
Thomson Reuters Tax and Accounting Professional is looking for a Senior Site Reliability Engineer to join their Operations teams! The Senior DevOps Engineer position will be located in Mexico City and will provide day to day application support of the Tax & Accounting Professional on-line hosted products operating within Thomson Reuters Data Centers and Public Cloud. Working closely with the Thomson Reuters Infrastructure, Hosting, and Network teams and local Development teams, the Senior DevOps Engineer will help ensure availability, stability and performance of Tax and Accounting Professional products.
As a Senior Site Reliability Engineer at Thomson Reuters, you will be responsible for continually looking to optimize systems and services for security, automation, performance and availability, while ensuring solutions developed, adhere and align to architectural standards. You will be responsible for ensuring that technology systems and related procedures adhere to organizational values. You’ll be able to deliver innovative solutions that impact our customers business every day and partner with teammates globally to develop innovatisolutions for the best products in the market. We are committed to the growth of our Engineering teams and want people who are just as excited by this as we are!
About the Role
In this opportunity, as a Senior Site Reliability Engineer you will: 

• Work with a wide array of technologies to meet objectives including:
• Windows and Linux Servers
• MSSQL, MySQL, Oracle and PostgreSQL Database Servers
• Tomcat, Apache and IIS Applications Servers
• Zabbix
• Jenkins or other CICD tooling
• Software deployment and lifecycle management software
• Public and Private Cloud Technologies (AWS or Azure preferred), including CICD experience in AWS.
• Possess a strong troubleshooting mentality and asks questions about architecture or implementation.
• Participates in the implementation, deployment, and maintenance of TRTA Professional online applications and related tooling.
• Participate in on-call rotation.
• Drives efficiency and accuracy through scripting, automation, documentation, and continual process improvement.
• Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
• Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures.
• Provides specialist support during complex and/or major incidents.
• May be asked to lead recovery efforts during major incidents within business unit.
• Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes.
• Identifies risks & issues and takes ownership to deliver appropriate resolutions.
• Performs daily tasks and ongoing projects relative to operational and application support of TRTA Professional products.  These tasks include monitoring, backup / restores, application availability, scheduled / non-scheduled maintenance, release management, code deployment and configuration management.
• Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change.
• Documentation of application management, configuration management, release management, systems architecture and administrative processes
• Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment. Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.
• Packages company approved hardened versions of targeted operating systems.
• Develop and maintain self-service tooling for Development teams
• Work with leadership to provide regular status reports of given project tasks
• Act as an escalation point for other team members to reach out to for assistance

About You
You’re a fit our Senior Site Reliability Engineer roles if you have:

• Bachelor’s degree in Computer Science, Computer Engineering or Information Systems or equivalent experience
• 4 years of experience hosting cloud native applications on the public cloud
• Solid Windows and/or Open Source (Linux) Systems Administration skillset
• Experience with Amazon Web Services technologies including Cloud Formation, Elastic Load Balancer, Auto Scaling Groups, Route 53 and Cloud Watch
• Experience with Software Development Life Cycle and deployment methodologies
• Experience with migrating large scale applications to the Public Cloud
• Experience with automating systems in Python and/or PowerShell
• Experience with systems that connect to central storage devices, NAS or SAN
• Experience with monitoring and alerting (DataDog preferred)
• Experience with containerization of microservices
• Experience with building CICD pipelines (AWS preferred)
• Excellent communication and interpersonal skills
• Fundamental understanding of networking technologies

#LI-FZ1

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.