Senior Site Reliability Engineer

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary

The primary purpose of this position is to collaborate with the agile teams and operations staff to ensure smooth transition of software applications from software development to production environments, and on-going service availability. The Senior Site Reliability Engineer serves as a go-to team member on the capabilities and limits of the multi-data center production infrastructure.

Responsibilities

• Actively participate in hand off between Development and Operations following our DevOps methodology. Ensure smooth transition of software applications from software development to production environments.
• Provide requirements for service maintainability and resiliency to Software Engineering teams.
• Collaborate with the Software Engineering teams to define best practices promoting service reliability and fault-tolerance. Ensure best practices are part of the design.
• Design and implement improvements that enhance service reliability, infrastructure resiliency and security, and data availability.
• Troubleshoot and resolve issues related to Production and Staging systems configuration.
• Develop and automate emergency recovery procedures, deployment schedules, post-maintenance validation, and other operational activities.
• Provide expertise for all matters related to the service operations and act as a first level of escalation for any issues. Troubleshoot and provide root cause analysis for issues spanning code, network, database, and systems components.
• Collaborate with Product and Software Development teams to define Service Level Agreements (SLAs), Objectives (SLOs) and Indicators (SLIs).
• Collect SLI metrics and establish monitoring based on SLO thresholds and other product requirements. Develop product specific reliability requirements to support SLOs.
• Understand application dependencies, review dependency handling and health checks. Evaluate whether the dependency reliability is adequate to meet SLOs.
• Collaborate with the Software Development and Operations teams to define infrastructure requirements and architecture. Ensure the infrastructure meets performance and capacity requirements.
• Ensure service availability during software upgrades, and infrastructure and database maintenance.
• Provide technical leadership and mentoring to other members of SRE team.
• Participate in on-call rotation.

QualificationsBasic Requirements:

• Bachelor’s degree in computer science, information sciences or related field, or equivalent experience.
• 5+ years proven development skills in one or more programming languages: Python, Java, Go, Ruby, shell scripting or similar.
• 5+ years of software development, automation, or infrastructure as code experience.
• Ability to analyze network traces and troubleshoot application performance problems.
• Ability to conceptualize a distributed service, it’s dependencies and the transactional flow.
• Experience with Unix/Linux and Windows operating system administration and networking architecture.
• Experience providing technical leadership and architectural guidance to Software Development teams.

Preferred Qualifications:

• 7+ years proven development skills in one or more programming languages: Python, Java, Go, Ruby, shell scripting or similar.
• 7+ years of software development, automation, or infrastructure as code experience.
• Cloud infrastructure as code experience, e.g., Terraform, CloudFormation.
• Experience with configuration management tools Ansible, Chef, Puppet, Salt, and application schedulers like Kubernetes, Nomad, DockerSwam.
• Experience monitoring/supporting Kafka, IBM MQ.
• Experience querying SQL and No SQL databases. Familiarity with Oracle, Hadoop or Cassandra database architecture.
• Experience building CI/CD tools (Jenkins, Teamcity) for a production application in an enterprise environment.
• Demonstrated ability to triage processing bottlenecks.
• Experience with monitoring systems: Influx, Splunk, Zenoss, AppDynamics or similar.
• Experience troubleshooting certificate issues and PKI infrastructure.

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
 

What You’re Like

You’re relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You’re curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you’re into incremental efforts that ultimately reap huge results.
 

What We’re Like

We’re a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety.
 

What the Work is Like

Is your thinking cap on? (Do they still make those?) Here, our challenge is to connect disparate, cross-functional skills to create the desired result. We focus on important milestones, work to understand diverse technologies and develop relationships with various groups of people with varied perspectives.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $137,800 - $168,400 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.