Senior Service Engineer- EV-Charging (German Speaking) (m/w/d)

Company Description

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 12 consecutive years. In 2022, Delta was also recognized by CDP with double A List for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain for the 3rd consecutive year.

For detailed information about Delta, please visit: www.delta-emea.com  

Job Description

•  Provide support to service technicians to ensure costumer success
• Collaborate with related parties effectively for installation, maintenance, and repair activities to meet customer demand and deadlines
• Collaborate in the development and execution of service strategies to optimize the performance and efficiency of the regional service team.
• Act as the trusted point of contact for escalated customer issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.
• Serve as the main liaison for regional service partners, ensuring smooth coordination and alignment of objectives.
• Monitor and analyze key performance indicators (KPIs), identify areas for enhancement, and implement corrective measures as necessary to ensure Service Level Agreements (SLAs) are consistently met.
• Ensure continuous improvement efforts to elevate service quality, reduce operational costs, and enhance overall customer experience.

Qualifications

• Bachelor's degree in Electrical Engineering or a related field
• At least 3 years of experience in the renewable energy sector (EV charging, UPS, renewable energy systems, or similar), with a focus on service or customer-facing support roles
• Proven ability to manage and deliver critical projects with customers, with at least 3 years of experience overseeing and executing high-priority projects
• First leadership experience is a plus
• Native/Fluent in German and English
• Excellent computer skills (MS Office, CRM, ERP etc.). Working experience in MS Dynamics is considered a plus.
• Solid problem-solving and decision-making abilities, with attention to detail
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines