Senior Salesforce Developer (Mid - Senior Level)

Consulting

• Lead the design, configuration, and implementation of Salesforce solutions, with a focus on Experience Cloud, Public Sector Solutions, Sales Cloud, Service Cloud, and OmniStudio.

• Conduct client workshops and discovery sessions to understand business requirements, translate them into technical solutions, and provide expert advice on Salesforce best practices.

• Develop scalable and sustainable solutions that align with client needs and Salesforce platform capabilities, ensuring seamless integration with existing systems.

• Provide technical leadership throughout the project lifecycle, guiding development teams in delivering high-quality solutions.

• Review and validate solution designs to ensure technical feasibility, best practices, and adherence to client objectives.

Business Development/Leadership/Strategy

• Support pre-sales activities by presenting Salesforce solutions, preparing detailed proposals, and providing technical input during RFP processes.

• Contribute to the development of the Salesforce consulting practice, including identifying new service offerings and developing implementation methodologies.

• Collaborate with leadership on strategic initiatives, offering insights into product capabilities and emerging trends within the Salesforce ecosystem.

• Mentor and develop junior consultants, ensuring they follow best practices and continuously grow their Salesforce knowledge and skills.

• Build strong client relationships, identifying opportunities for ongoing support, expansion of services, and potential new business opportunities.

Client Support

• Serve as the main point of contact for technical queries and support during and after the project lifecycle, ensuring client satisfaction.

• Provide post-implementation support, including troubleshooting, training, and advising on Salesforce feature adoption and system optimization.

• Conduct client training sessions on specific Salesforce features to enhance user engagement and platform utilisation.

• Continuously monitor the performance of implemented solutions, proactively addressing any issues and recommending improvements.

Risk & Compliance

• Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant

• Report all identified risks, breaches

• Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team

• Report all workplace hazards and incidents

• Agreed upon through the performance measurement process with the Managing Partner

• Ordinary full-time hours: 37.5 hours per week between 8am – 6pm

• On occasion some out of hours work may be required – please note unpaid overtime may also be required on occasions

Skills/Knowledge/Experience

• Proven expertise in Salesforce platform capabilities, particularly in Experience Cloud, Public Sector Solutions, Sales Cloud, Service Cloud, and OmniStudio.

• Strong experience in leading end-to-end Salesforce implementation projects, from requirements gathering to post-launch support.

• Excellent understanding of Salesforce best practices, architecture, and integration techniques.

• Exceptional problem-solving skills with the ability to analyse complex business needs and provide innovative solutions.

• Strong communication and presentation skills, capable of articulating technical concepts to both technical and non-technical stakeholders.

• Experience in conducting client workshops, training sessions, and user adoption programs to enhance Salesforce utilization.

• Familiarity with Agile project management methodologies and tools (e.g., Jira, Trello).

• Ability to mentor and guide junior team members, fostering a culture of collaboration and continuous improvement.

• Knowledge of data privacy regulations and compliance standards relevant to Salesforce implementations.

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

Thank you for your interest in ERM.