The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.
Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.
We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.
The combined organization employs over 550 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia.
We plan to reveal our new brand later in early 2025, but for now the messaging and any correspondence for this role will come from n2y.. We’re extremely proud to be on this journey, and hope you can join us!
About the role
As a Senior Salesforce Administrator, you will be responsible for managing, optimizing, and ensuring the reliable operation of Salesforce which is critical to our organization's operations. This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support. You will work closely with cross-functional teams to configure systems, implement best practices, and support the integration of internal platforms to drive efficiency across the organization.
Main Responsibilities
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Understanding of basic triggers/Apex code knowledge
- Sandbox environment management
- DevOps/release management experience
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- Coordinate with Sales Enablement to deliver new user and ongoing user training
- Technical documentation
- Management of integrated applications and third party suppliers including [enter your additional applications e.g. DocuSign, Gong, 3CX, Showpad, ON24, etc]
Essential Criteria
- Proven experience as a Salesforce Systems Administrator with a strong background in managing and optimizing internal processes.
- Technical proficiency in Salesforce configuration and maintenance, with a solid understanding of change management, data integrity and security best practices.
- Excellent troubleshooting skills with the ability to quickly diagnose and resolve system issues.
- Strong communication skills to liaise with stakeholders at all levels, collaborate effectively with cross-functional teams, and provide user support.
- Demonstrated analytical mindset with attention to detail that results in the accurate and efficient translation of business requirements into scalable, best practice technical solutions.
Desirable Criteria
- Experience with system integration across platforms in a SaaS environment to support efficient workflows.
- Knowledge of process optimization techniques for enhancing system functionality and user engagement.
- Background in developing user training materials and supporting user adoption for internal tools.
- Experience in managing system upgrades and change management processes.
- Salesforce System Administrator certification.
- Prior Experience utilizing Salesforce CPQ, certification is preferred but not required.
- Understanding of basic triggers/Apex code knowledge.
- Demonstrates continued personal/professional development.
- Active in the Salesforce community.
These qualifications are general guidelines for success, however, we understand that not all candidates will have experience in each area. If you have skills and experience that may be transferable to this role and share our passion for our mission and values, we would love to hear from you!
We offer a competitive compensation and benefits package including health, dental, vision, life, and disability insurance. We have a company matching 401(k) savings plan and flexible time off plans.
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
We’re excited to share some BIG news: n2y and Texthelp are teaming up to enhance support for diverse learners and employees! To learn more, check out our press release.
Top Skills
What We Do
Our Shared Vision: Everyone Can Learn
Like you, we believe every student has a right to experience the joy of learning, to gain meaningful access to the general education curriculum and to reach their full potential. For 20 years, it’s been our mission at n2y® to enrich the lives of students with complex learning needs—and those who serve them.
One TRUSTED Source
Today, in nearly 60,000 classrooms across the country, n2y is changing the lives of administrators and teachers, therapists and paraprofessionals, and all the students we serve—seamlessly delivering a complete, differentiated instructional program tailored to individual classroom and student needs. Our evidence-based solution supports every member of the special education team with standards-aligned content, planning, tracking and reporting. Students’ data stays with them throughout their education journey, making it easy to provide continuity and ensure a trajectory to success.
One CONVENIENT Platform
n2y’s comprehensive, cloud-based special education solution helps you manage complex tasks so you can focus on teaching and nurturing your students, ensuring that they participate in class, make meaningful progress in your program, and develop a path to independence. Delivered from one easy-to-navigate platform, our content is always up-to-date and aligned to your state’s extended standards.
The RIGHT Total Solution for Your Students
Developed by experts in the field, with input from practicing special educators at every stage, our total special education solution prepares students for the ultimate test: establishing a path to independence and success in life. Empower learning and enrich lives with our accessible academic content, supplemental newspaper, symbol communication tools, skill-based learning games, self-regulation and classroom management program and professional development—all detailed in the pages that follow
