At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
This role will help to shape the future of our centralized (hub and spoke) analytics service model as part of a fast growing team and company. As a Sales Operations Analyst at Podium you will play a crucial role in shaping the analytical infrastructure that drives strategic decisions across our sales organization. Collaborating closely with sales leaders and cross-functional teams, you'll be instrumental in delivering insights and empowering data-driven strategies.
The Role
Your primary focus will be on enhancing and accelerating our GTM strategy through analytics within the Sales Strategy & Operations domain. This entails developing operational rigor, documenting key processes, crafting visualizations using our BI tool, Sigma, and conducting insightful ad hoc analyses to support and optimize sales performance.
In this role, you'll partner broadly across GTM functions and leverage your analytical expertise to translate business needs into actionable insights. Your responsibilities will also extend to mentoring and training team members, fostering a culture of continuous learning and empowerment within the Revenue Operations and Analytics community.
Responsibilities:
- Work with stakeholders to identify opportunities and craft solutions that enhance sales effectiveness
- Evaluate and streamline sales processes to increase efficiency and effectiveness, working closely with sales and operations teams to implement improvements
- Program manage key GTM initiatives through working with cross functional partners to develop scope, manage deliverables, required resources, and project plans
- Partner with Business Applications and Data Science teams to optimize the organization's Customer Relationship Management (CRM) system, ensuring data accuracy, training users, and optimizing workflows to support sales objectives
- Document sales processes, procedures, and best practices to ensure consistency and scalability across the sales organization, facilitating training and onboarding of new team members
- Develop and maintain performance metrics and dashboards to assess individual and team sales performance, identifying areas for improvement and recognizing top performers
- Implement scalable and concise data analyses in Excel / Google Sheets
- Create visualizations and reports for requested projects
What You Should Have:
- A sharp business mind and a proven ability to strategize and implement strategic programs from ideation to launch
- A data-driven mindset and ability to excel at connecting the dots and solving complex problems
- Comfort with data analysis (Excel, Google Sheets, SQL a plus.)
- Experience in Salesforce is a plus
- Ability to troubleshoot, diagnose, and resolve system issues
- Love for process design and optimization
- Curiosity for how things work and high attentiveness to detail
- 2-3 years experience in management consulting, corporate strategy, investment banking, or revenue / business operations, preferably in the SaaS industry
BENEFITS
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with competitive company matching
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
- Additional benefits for fully remote employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Top Skills
What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.
With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
