Senior Sales Operations Specialist

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Optimum, a leading provider of broadband communications and video services under the Altice USA umbrella, is seeking a highly motivated and detail-oriented Senior Sales Operations Specialist to join our dynamic team. This mid-level position will play a critical role in managing and maintaining our telecommunications product portfolio across multiple catalog systems. The successful candidate will be responsible for the accuracy and integrity of product and pricing information within Salesforce, Netcracker, and our legacy Amdocs system, supporting our residential, small business, and enterprise customers. This role requires a proactive individual with strong analytical skills, exceptional attention to detail, and the ability to collaborate effectively with cross-functional teams to ensure seamless execution of catalog updates driven by new promotions, market upgrades, new market launches, and rate events. This individual will be the Subject Matter Expert on Optimum's product and pricing catalog data, and will ensure this data is updated on time and without errors.
Responsibilities

• Catalog Management: Own and manage the end-to-end process of catalog updates across Salesforce, Netcracker, and the legacy Amdocs system.
• Data Integrity: Ensure the accuracy, consistency, and completeness of product, pricing, and promotional information across all catalog systems.
• Product Updates: Implement new product launches, including configuration of product attributes, pricing, and bundling options.
• Promotional Offers: Manage the implementation and maintenance of promotional offers, ensuring accurate discounting and eligibility criteria are reflected in the catalogs.
• Market Expansion: Support market expansion initiatives by configuring catalog data to reflect new market offerings, pricing, and regulatory requirements.
• Rate Management: Execute rate events, including updates to standard rates, fees, and taxes for both new and existing customers, ensuring compliance with regulatory guidelines.
• Process Improvement: Identify and implement process improvements to streamline catalog management activities and enhance operational efficiency.
• Cross-functional Collaboration: Work closely with Sales, Marketing, Product, Finance, and IT teams to ensure alignment on catalog updates and timelines.
• Documentation: Maintain comprehensive documentation of catalog processes, procedures, and change management records.
• Troubleshooting: Proactively identify and resolve any catalog discrepancies or issues in a timely manner.
• Reporting: Provide regular reports on catalog status, performance, and key metrics to management.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent work experience.
• 3+ years of experience in sales operations, catalog management, or a related role within the telecommunications industry.
• Proven experience working with Salesforce and/or other catalog systems.
• Experience with Netcracker and/or Amdocs catalog systems strongly preferred.
• Strong understanding of telecommunications product structures, pricing models, and promotional offers.
• Exceptional attention to detail and commitment to data accuracy.
• Excellent analytical and problem-solving skills.
• Strong organizational and time management skills with the ability to manage multiple priorities effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, particularly Excel.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $77,112.00 - $126,684.00 / year. The starting pay rate/range at time of hire for this position in New York is $77,112.00 - $126,684.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty