Search the 108 jobs at Optimum

As a Small to Medium Business Account Executive at Optimum, you will focus on prospecting and generating leads, educating businesses on connectivity solutions, customizing telecom packages, engaging in sales presentations, closing deals, and fostering customer relationships, all while meeting sales targets.

As a Virtual Customer Service Representative, you will assist customers by responding to inquiries, resolving complaints, and maintaining customer relationships. You will handle calls, conduct interviews, perform data entry, and escalate issues when needed while ensuring customer satisfaction and professionalism.

The Program Manager will drive B2B growth by delivering insights and strategic plans to support the National Sales team in identifying and winning opportunities. Responsibilities include analyzing market potential, implementing sales campaigns in Salesforce, and collaborating across teams to optimize sales strategies and enhance customer retention.

As a Program Manager for B2B Sales Strategy and Operations, you will drive growth through data-driven insights and strategic planning, collaborating with sales teams to optimize targeting and opportunity identification. You'll manage sales campaigns, perform market analysis, and leverage competitive intelligence to enhance customer retention. The role requires collaboration with marketing and data teams to fulfill sales objectives and improve pipeline efficiency.

As a Regional Account Manager at Optimum, you'll engage with SMB customers to provide tailored connectivity solutions, drive customer retention, and achieve revenue growth through effective sales strategies. Responsibilities include prospecting, customizing solutions, conducting sales pitches, and maintaining strong customer relationships.

The Inbound Retention Sales Supervisor leads and supervises a team of Retention Specialists to meet sales goals through training, coaching, and performance monitoring. Responsibilities include developing strategies for retention, conducting team meetings, reviewing productivity stats, and participating in hiring processes. The role emphasizes interpersonal skills to foster relationships and resolve conflicts with customers.

The Retention Specialist is responsible for retaining customers wishing to disconnect or downgrade their services by providing education on products and services and using sales skills to achieve targets. This role involves working with billing systems to address customer inquiries while maintaining a high standard of customer service.

The Analyst Field Support position at Optimum involves providing level II IT support to users, including troubleshooting hardware and software issues, configuring devices, and ensuring service agreements are met. This role collaborates with internal IT departments, provides technical assistance, and prepares documentation to enhance user productivity.

The Virtualized Customer Service Representative interacts with customers to provide information and resolve inquiries regarding service issues. Responsibilities include answering calls, maintaining customer relationships, independently resolving complaints, and providing professional customer support to ensure satisfaction.

The Supervisor Quality Assurance will manage Quality Analysts to monitor performance, identify trends, recommend improvements, and enhance the customer experience through effective coaching and development. They will oversee audits, feedback sessions, and drive improvements in key performance metrics while ensuring project milestones and goals are met.

The Supervisor of Quality Assurance at Optimum will manage the performance of Quality Analysts, identify trends, recommend improvements, and lead the Quality team to provide customer-centric business practices. Responsibilities include developing solutions to improve customer experience, driving key metric improvements, and supervisory duties. Qualifications include a minimum of 5 years of leadership experience in customer service, education or certification in Quality of Service delivery, strong leadership skills, analytical skills, and excellent communication abilities.

Supervisor Quality Assurance responsible for managing the performance of Quality Analysts, compiling findings, and improving customer experiences through quality practices. Lead team development, drive key metric improvements, and supervise day-to-day operations.

The Supervisor Quality Assurance at Optimum is responsible for managing the performance of Quality Analysts and ensuring service standards are met by developing solutions, providing recommendations for improvement, and driving improvements to key metrics. This role involves leading the Quality team, demonstrating advanced product knowledge, and supervising day-to-day operations.

The VP of Access Engineering at Optimum leads the roadmap for HFC and FTTH network infrastructure, fostering innovation and scalability. Responsibilities include architecting network systems, developing operational processes, managing performance optimization, and ensuring integration into the broader company strategy. This role requires strong leadership to drive team engagement and best practices in network management.

The Vice President of Access Engineering will oversee the strategic direction and roadmap of HFC and FTTH Network Infrastructure, manage a team responsible for network architecture and operations, and ensure integration with broader company strategies.

As an Outbound Commercial Sales Representative, you will initiate and close sales with business customers, create effective proposals, maintain client relationships, and manage accounts while demonstrating excellent communication and problem-solving skills.

The Senior Analyst, Customer Experience will analyze customer behavior and churn, evaluate product initiatives, and provide insights to senior management using complex datasets. Responsibilities include collaborating with various teams, transforming data into reports, and identifying discrepancies in data.

The Senior Analyst in Customer Experience will analyze customer behavior, manage large datasets, and collaborate with various business units to drive insights that enhance customer experience. Responsibilities include evaluating product initiatives, segmentation, and developing reports and dashboards using analytical tools.

As an Oracle Developer, you will be responsible for programming and supporting packaged applications software, particularly Oracle EBS. Your duties include developing, testing, troubleshooting, and documenting software, as well as managing code documentation and version control in an agile environment.

As a Senior Oracle Developer, you will analyze, program, and support packaged applications like Oracle EBS and OBIEE, focusing on design, development, code review, mentoring, and system feature enhancement. Your role includes managing the software development lifecycle and working with functional analysts to define software requirements.