Senior Regional Process Improvement, Training and Development Specialist

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Quality Control:

• Audit Regional team members to SOPs and metrics

• Publish and share quality and efficiency performance against goals

• Lead branch and regional progress, status, and drive adjustments for internal process improvement measures

• Gather data, provide expert advice, and actively lead in the management of financial performance goals and P&L performance

• Develop solutions for improving our tools and processes

Quality Improvement:

• Collaborate, create, and improve modal SOPs and policies with Regional and Global Compliance, Training, Operations teams

• Leverage corporate training opportunities in the region and collaborate on regional level training tools and programs

• Own and improve regional performance against operational, compliance and Global process measurements and expectations

• Re-train regional team members or work with regional training team to re-train teams based on audit findings

• Lead delivery of modal training curriculum (where a regional training team does not exist)

• Support training team as needed (where regional training team exists)

• Act as regional operations, financial and analytics systems and process expert

• Drive quality, efficiency, and financial improvement initiatives regionally and/or globally

• Improve regional performance against financial measurements and expectations as assigned

• Launch adoption of tools to improve financial process within GF Branches

• Interface between AP/AR, Product Teams, Branch Resources, Corporate Resources, IT, Regional teams and more to drive improvement initiatives

• Explain and successfully transfer knowledge to other relevant internal teams and provide support as needed

Quality Implementation:

• Lead and support implementation of new business and process as needed inside their region

• Collaborate with commercial teams and branches to ensure customer SOPs are configurable to CHR standard operating procedures, leverage optimal processes and technologies and do not conflict with regional or company standards or policies

• Lead change management with all stakeholders – internal and external; Lead without authority and be confident and assertive with a willingness to challenge appropriately

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Minimum 2 years of industry experience or equivalent knowledge

• Skilled modal product knowledge

• Expert proficiency Navisphere knowledge – including Financials

• Willingness to travel 5-10%

Preferred:

• Bachelor’s degree from an accredited college or university

• Ability to collaborate and align across functional and geographical boundaries to achieve results

• Advanced Proficiency in Microsoft Office Suite of programs

• Expert proficiency in process analysis

• Data driven

• Can understand and communicate complex processes to a varied audience in a simple way

• Ability to influence without direct authority

• C.H. Robinson business experience or 3PL industry experience

• Highly skilled listener and communicator with strong technical writing skills

• Extremely Detail oriented, Organized and Operationally focused

• Strong ability to multi-task and keep stake holders informed

• Ability to create strong working relationships with all organizational teams

• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.