Senior Programs & Operations Manager, Product Marketing

WHO WE ARE 🌍

We help creators and businesses automate conversations on Instagram, Messenger, WhatsApp, Telegram, and TikTok. The result? Better engagement, more sales, and real, sustainable growth. 

With a diverse team spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHAT WE'RE LOOKING FOR  🌟

As our customer base and teams expand, we’re looking for a Senior Program & Operations Manager for Product Marketing who can bring order, consistency, and scale to the way we communicate — inside and out.

Reporting to the Director of Product Marketing, you’ll play a critical role in driving consistency and scale across our business communications. You’ll set up processes that not only work today but scale with us into tomorrow.

You’ll work cross-functionally, iterating on programs with data and feedback in hand. You’re not just building playbooks — you’re making sure they’re used, loved, and continuously improved. This role helps structure and amplify everything the PMM team does, in close collaboration with Marketing Operations, Business Strategy, R&D Operations, and Analytics. You like to roll up your sleeves, aren’t shy about selling a vision, and work closely with other teams to bring new processes and programs to life.

Ready to help us scale smarter — not just faster? Let’s chat.

WHAT YOU'LL DO 🚀

• Identify opportunities to scale customer communications about product releases and launches, together with PMMs, Marketing, and Localization.
• Create and operationalize product launch playbooks.
• Build a calendar and manage periodic cadences for maintaining core product marketing assets to ensure content is up to date.
• Provide project management support for large-scale, Tier 1 launches, while making non-Tier1 launches as programmatic as possible.
• Align product marketing processes with key collaborators, including learning, feedback, and iteration cycles to ensure constant improvement
• Collaborate with various strategy and operations roles to integrate Product Marketing planning into full-year planning cycles to ensure timely contribution and OKR development.

TO SHINE IN THIS ROLE 💥

You’ll need:

• ~7 years of experience, with at least 4 years of experience in B2B SaaS product marketing
• Ability to translate complex processes into easy-to-follow processes and programs.
• Impact and action-oriented mindset with a track record to prove it
• Able to operate autonomously in fast-paced environments, collaboratively with various parts of the business
• Data-savvy and impact-oriented, using insights to evolve programs continuously.
• High empathy and curiosity. You strive to connect the dots and align stakeholders across differing viewpoints, cultures, and geographies
• Fluency in English, both written and verbal, to effectively communicate with internal teams and external stakeholders.

It would be great if you have:

• Experience working with project management tools (Asana, Youtrack) or information management tools (Notion), and content and presentation tools (Google Suite & Canva).

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events. 

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.