HoneyBook is the leading clientflow management platform that makes it easy for independent business owners to sell and deliver their services online. Offering powerful tools for communication, contracts, invoicing, payments, and more, the platform puts independent professionals in control of their process and client experience. HoneyBook is trusted by over 100,000 service-based businesses in the United States and Canada that have booked more than $11 billion in business on the platform.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership and have a growth mindset. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
As a Senior Product Specialist, your North Star is creating a frictionless experience for our members (customers) leading up to and during product releases. You will deeply understand your product area and enable our Support and Education teams by applying your product expertise to product launches, user support needs, and training. You'll also partner with cross-functional product development teams, providing recommendations that you cultivate as a result of analyzing user support trends and other data. You will advocate for and represent the voice of our members and Support, ensuring feature rollout readiness (for Support and Education teams). Success in this role means advocating for and representing our member by surfacing meaningful feedback on designs, conducting deep dives and proactively uncovering and surfacing trends, and aligning member feedback with company goals and objectives. You are meticulous and can work through ambiguity by focusing on your North Star as a Senior Product Specialist.
Core Responsibilities:
- Participate in product development cycles, representing the need of the member and ensuring readiness within the Support team
- Provide data-driven insights and member feedback to Product teams before, during, and after product release to support their goals, influence their direction, and help create a positive member experience
- Represent Member and Support POV in cross-functional meetings and more broadly within the company by providing feedback and surfacing trends pertaining to both new and existing features/ products coming to market
- Partner with product development team members in early stage feature design to ensure a smooth roll out
- Proactively flag support case insights surfaced following new feature releases and feature updates for new and existing releases for assigned product area to appropriate pro-dev teams
- Ensure Support team readiness for new releases by partnering with Product Marketing and Product Management on Support training as needed
- Leverage skills as our members’ advocate for ad hoc company projects
- Function as a resource for the product release team, as well as the broader organization, on Support processes and insights
Qualifications:
- 3-5 years experience in a customer experience-related operations or project management role, or other relevant experience; experience in a SaaS environment preferred
- Proven business acumen, problem-solving skills, and critical thinking skills
- Demonstrated ability to autonomously and effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly changing environment
- Strong analytical skills, with the ability to see the big picture, identify trends, and eventually formulate and present analyses to influence change with both technical and non-technical stakeholders
- Outstanding interpersonal skills and empathy for customers
- Highly organized and comfortable working with cross-functional stakeholders across global timezones on a variety of ad hoc initiatives
- Outstanding written and verbal communication with all levels of the business from Member Support to C-level
- Operate and execute with a sense of urgency to achieve business outcomes
- Hands-on and willing to get hands dirty on execution
The good stuff:
Mission-driven: You'll be joining more than just another startup - our members are at the heart of everything we do.
Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
Compensation: We offer a competitive salary + meaningful equity based on merit. $90k - $112k
Benefits + Perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees is foremost.
Our core values:
People come first - As we explore opportunities and work through challenges.
Raise the bar - We push for greatness - for ourselves and our members.
Own it - Trust and ownership let us make decisions with confidence.
We love what we do - And what we create for our members.
Keep it real - Authenticity, respect and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
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Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Our Privacy Policy is here.
What the Team is Saying
What We Do
HoneyBook is here for the self-starters. The independents. Those who’ve claimed freedom over their career, finances, and future. Those paid for a profession that’s also their passion.
We’re on a mission to empower this economy of independents to rise, building fulfilling and sustainable livelihoods by doing what they love. We champion technology as our ally in supporting our members in this pursuit.
We can’t fulfill this mission without incredible talent. Our culture is founded on core values that drive everything we do, starting with always putting people first.
Why Work With Us
Our culture is founded on core values that drive everything we do, starting with always putting people first. Our team is a mission and values-driven team fueled by passion and purpose. At HoneyBook, we believe you are the driver of your career and growth - we're here to support you along the way.
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HoneyBook Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hybrid in the SF HQ or NY hub 2-3 days per week.
