The IT Support Specialist at HoneyBook is tasked with providing first-level technical support to employees, troubleshooting hardware and software issues, and ensuring an efficient onboarding process for new hires. They will manage inventory and support various office initiatives while collaborating with the IT team.

Support Specialists are responsible for providing concierge-level customer support, handling escalations, and empowering T1 and T2 agents. They will manage projects, partner with cross-functional teams, and ensure member inquiries are resolved effectively while improving the overall member experience.

The Head of Customer Care at HoneyBook is responsible for leading the customer care organization, shaping its strategy to enhance customer satisfaction, retention, and growth. This role involves developing the customer journey, leveraging data insights for strategic initiatives, collaborating with cross-functional teams, and fostering a high-performing culture within the customer care team.

The Head of Customer Care at HoneyBook will lead customer care initiatives, shape strategies to drive customer satisfaction and retention, and collaborate across teams to integrate customer insights into product development. Responsibilities include formulating a customer care strategy, optimizing the customer journey, leveraging data for insights, and establishing best practices.

As Associate General Counsel at HoneyBook, you will lead legal initiatives across the company, addressing commercial agreements, intellectual property, employment law, and privacy compliance. You will provide strategic advice, manage legal risks, and shape scalable legal processes to support business growth.

As a Senior Product Manager at HoneyBook's Finance team, you will lead the development of financial products, collaborating with engineering and design teams. Your responsibilities include managing product performance, optimizing user experiences through A/B testing, and leveraging AI-driven solutions to enhance financial decision-making for independent business owners.

The Social Media Contractor will enhance HoneyBook's online presence by creating engaging content, managing social media calendars, analyzing performance metrics, and coordinating with teams to align content with company initiatives. They will monitor social conversations and adapt strategies based on social media trends and consumer insights.

The Senior Product Designer will lead design strategy and execution for HoneyBook's Core Product, collaborating with cross-functional teams to deliver user-centered designs, utilizing design systems, and advocating for diverse user needs. Responsibilities include wireframing, testing, and creating beautiful and functional designs while enhancing user experience.

The SEO Lead will develop and implement SEO strategies to enhance HoneyBook's online visibility, improve keyword rankings, and drive organic growth. Responsibilities include conducting keyword research, collaborating with cross-functional teams, optimizing content, and tracking SEO performance metrics. The role requires a strong background in SEO best practices and a proactive approach to emerging trends, especially in AI.

The Engineering Manager will lead a team, drive technological projects, collaborate across teams, and balance investments to align with business needs. The role requires strong technical skills in both frontend and backend development and at least 4 years of leadership experience.

As a Senior Data Engineer, you will enhance data pipelines, collaborate with ML teams, develop ETL/ELT workflows, and improve existing data processes. You will also troubleshoot data queries and empower the team with systems and tools for independent insights.

The Senior Mobile Developer will own mobile development projects from design to deployment, collaborate with cross-functional teams, maintain and improve CI/CD pipelines, optimize apps for performance, and mentor other developers while adhering to best coding practices.

The Engineering Manager will lead a team in developing high-impact features to enhance customer satisfaction while fostering personal growth and collaboration. Responsibilities include shaping product features, managing execution and quality, defining goals with the PM, and ensuring effective communication across teams.

As a Senior Data Scientist at HoneyBook, you will translate complex business problems into actionable data solutions, engineer data pipelines for large datasets, develop algorithms using state-of-the-art generative AI and classical ML models, and effectively communicate results to stakeholders while collaborating with other data professionals.

The SEM Specialist at HoneyBook will manage high-budget paid search campaigns, perform data analysis for optimization, conduct keyword and market research, and collaborate with teams to implement strategic marketing initiatives. This role requires analytical skills to uncover trends and produce actionable reports, while also working closely with creative teams on ad development.

As a Senior Frontend Engineer at HoneyBook, you will be part of a product-development team focused on enhancing the user experience. You will work collaboratively with cross-functional teams to design, develop, and implement high-quality front-end solutions while emphasizing clean code, responsive design, and aesthetics.

The Staff DevOps Engineer will manage Kubernetes clusters, improve development processes, support company growth, and enhance security measures against fraud. The role demands strong problem-solving skills for operational obstacles and an independent mindset for effective ownership.

As a Product Marketing Lead at HoneyBook, you will enhance member engagement and retention by running campaigns, conducting experiments, and influencing product strategy. Collaborating with product teams to integrate AI, you will define success metrics, analyze performance, and ensure excellent communication across teams to drive product adoption and satisfaction.