Level Access is a leader in digital accessibility, we are dedicated to creating inclusive digital experiences. We are seeking a Senior Product Researcher to join our Product Research and Design team. Your research will inform product strategy, improve user engagement, and enhance accessibility solutions.
Role Overview
As a Senior Product Researcher, you will use qualitative and quantitative research methods to craft product decisions in retention, partnerships, UX improvements, and product-led growth (PLG). You will collaborate with cross-functional teams to analyze user behaviour, synthesize customer insights, and design studies that connect product outcomes to business goals. Your work will support both generative and evaluative research throughout the product lifecycle.
Responsibilities
- Design and implement research studies using qualitative and quantitative methods.
- Study user behaviour, product performance, and customer insights to make strategic decisions.
- Collaborate with product managers, designers, and engineers to translate research into actionable recommendations.
- Support UX improvements, product engagement, and retention efforts.
- Contribute to the process of synthesizing recommendations based on internal and external insights.
- Lead and support research initiatives across discovery and validation.
Requirements
- Shown experience in UX/product research, with expertise in qualitative and quantitative methods.
- Proficiency in qualitative research methods like in-depth interviews and usability testing.
- Proficiency in survey design, A/B testing, statistical analysis, and behavioural data mining.
- Experience with analyzing large datasets using programming languages SQL, R, Python, or analytics platforms.
- Ability to collaborate with stakeholders and communicate research insights in compelling, memorable ways that drive clear action.
Nice to Have
- Experience with product analytics tools such as Amplitude.
- Knowledge of accessibility.
- Background in experimental design and causal inference methodologies.
Application Process
If you are hardworking and are looking to be a part of a growing SaaS a11y company, we encourage you to apply for this role! This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration!
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.
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What We Do
For over 20 years, Level Access has provided technology accessibility compliance solutions for corporations, government agencies and leading educational institutions. Our solutions ensure conformity with relevant laws, standards and guidelines, including the ADA, WCAG, CVAA, AODA, Mandate 376 and Section 508 requirements. Implementing a comprehensive approach to address the full scope of accessible technology regulations, Level Access offers software, consulting and training to ensure compliance in desktop, mobile and electronic document systems. The firm’s AMP (Accessibility Management Platform) delivers a scalable infrastructure to manage accessibility across the entire development life cycle. Level Access's solutions meet the complex and changing demands of enterprise class organizations and include a suite of services to assist clients beginning compliance initiatives. The firm is known as the complete solution for accessibility compliance issues, earning numerous industry accolades reflecting its breadth and depth of expertise, strategic focus and superior customer service. Level Access has worked with a number of regulatory and standards-developing organizations in an advisory capacity, including the U.S. Access Board, FCC and the World Wide Web Consortium.
Why Work With Us
Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.
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Employees work remotely.
We believe in building a technology-driven company that ensures people with disabilities have a place in the workforce. We offer: Flexibility.
