Our Opportunity:
Chewy is seeking a Senior Product Manager, Virtual Healthcare Services to be part of our team as we make pet healthcare more affordable and accessible to all US households. We are on an exciting journey to build out a comprehensive set of virtual care solutions that deeply engage and interconnect our veterinary team and pet parents, making it easier for pets of all shapes and sizes to lead healthy, happy lives.
As a product leader, you’ll develop and own the vision and roadmap for new capabilities/expansion opportunities while ensuring we continue to raise the bar on our existing offerings. As a tireless advocate for our customer, you’ll collaborate cross-functionally across Product, Clinical/Medical, UXD/UXR, Technology, Marketing, Operations, and Leadership to define, build, and launch new features and services, focusing on accelerating time to market and adapting based on learnings. Keys to success in this role include a laser focus on the customer and their needs, strong business acumen, exceptional ownership, and proven ability to lead cross-functional teams to deliver simple solutions that improve both customer and business outcomes.
What You'll Do:
- Use your customer-first mindset to guide the development and delivery of best-in-class customer experiences for Pet Parents and our Veterinary Professionals
- Synthesize customer, business, market, and technical data to find opportunities, size them, and turn insights into potential features
- Develop and maintain a prioritized roadmap for your product/feature suite ensuring product vision continually aligns with both customer and business goals.
- Lead cross-functional teams through product discovery and delivery, continuously refining approach as needed as new information and inputs are identified
- Integrate usability studies, research and market analysis into product requirements
- Build financial models to estimate the impact of proposed features
- Have strong communication and collaboration skills, with the ability to work optimally across cross-functional teams
- Provide concisely written artefacts that effectively communicate appropriate level of detail based on the audience.
- Define and analyze measures of success (KPIs) for the initiatives you deliver. Use the data to deliver knowledge and insight to the wider team.
- Apply mechanisms to track progress and deliverables related to product/feature suite you own across all tech and non-tech tracks
- Identify and proactively mitigate risks to project deliverables and timelines
What You’ll Need:
- 5+ years of progressive experience in digital product management or related field
- Bachelor's degree, preferably in Computer Science, Engineering, Business or a related field, or 5+ years of equivalent professional or military experience
- Demonstrated ability to conceptualize, develop, deliver and scale products or services that deliver measurable customer & business benefit
- Proven track record of managing and executing large projects from start to finish, including development of overall project plan, identifying and mitigating risks, managing multiple competing priorities, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management
- Excellent written, verbal, analytical and problem-solving skills, demonstrated strengths around ownership, urgency and drive, and a collaborative work style
- Strong analytical skills with demonstrated experience turning data into actionable insights
- Ability to develop, present and gain buy-in on a compelling vision and roadmap from a wide range of stakeholders, from developers to senior executives
- Experience using qualitative and quantitative market research tools to gather customer insights and feedback
- Position requires periodic travel (~10%)
Bonus:
- Experience launching new technology products/services in supporting virtual delivery of care, medical or veterinary practices, or other services businesses would be a bonus
- MBA or equivalent
- Strong understanding of the overall pet healthcare industry and recent trends
- Experience with A / B testing methodologies and tools like Optimizely, Google Optimize, or similar platforms
- In depth experience and understanding of the veterinary profession in the US; DVM degree or other veterinary certification is a plus
- MBA or equivalent
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
