Our Opportunity:
Chewy is looking for a Senior Product Manager to join our growing Pet Health Insurance (CarePlus) team in Bellevue, WA or Boston, MA. The CarePlus team’s mission is to make healthcare more affordable and accessible to pet parents. We own and deliver solutions enabling customers to intuitively discover, transparently compare, seamlessly acquire and frictionlessly use pet health financial services on and off-Chewy.
As a senior product leader, you will develop and own the product features/enhancements roadmap + generate/own ideas for new capabilities/expansion opportunities while ensuring we continue to raise the bar for our customers. You will work cross-functionally across Product, UXD/UXR, Technology, Marketing, Category Management, Customer Service, Operations, and Executive teams to create and build support for a shared product vision. You will also serve as a key customer advocate, ensuring the voice of the customer is embedded in key business decisions. Does this sound like you? If so, we would love to hear from you! Come join the Pack!
As a key member of our Product Management team, you will play a pivotal role in driving the strategy and execution of features for Chewy Insurance Services, LLC.
What You'll Do:
- Use your customer-first approach to prioritize and deliver a defined set of objectives in collaboration with internal and external customers.
- Develop and maintain a prioritized roadmap for your product/feature suite ensuring product vision continually aligns with both customer and business goals.
- Synthesize business, market, and technical data to find opportunities, size them, and turn insights into potential features
- Integrate usability studies, research and market analysis into product requirements
- Lead cross-functional teams through product discovery and delivery by incorporating inputs from all customers
- Build financial models to estimate the impact of proposed features
- Have strong communication and collaboration skills, with the ability to work effectively across cross-functional teams
- Provide concise written artefacts that effectively communicate adequate details based on the audience.
- Define and analyze measures of success (KPIs) for the initiatives you deliver. Use the data to deliver knowledge and insight to the wider team.
- Apply mechanisms to track progress and deliverables related to product/feature suite you own across all tech and non-tech tracks
What You'll Need:
- 7+ years of experience in product management, experience in a consumer-focused technology company building 0-1 product experience preferred
- MBA or equivalent product management experience preferred
- The ideal candidate will be able to demonstrate a high degree of ownership, customer focus, the ability to keep up with industry trends, be data driven, think big, see around corners and have the ability to think through complex systems design solutions
- Experience working on greenfield ideas from concept-to-launch and the ability to deal with ambiguity
- Experience owning/driving roadmap strategy and definition
- Experience using qualitative and quantitative market research tools to gather customer insights and feedback
- Prefer experience with A / B testing methodologies and tools like Optimizely, Google Optimize, or similar platforms
- Experience presenting to senior executives
- Excellent verbal and written communication skills
- Excellent analytical abilities with proven experience turning data into actionable insights
- Position may require travel
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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