About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad’s Sr. Product Manager, IVR & Workflows will work on our IVR & Digital Workflow offering to build the best AI powered Omnichannel solution. In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS and UCaaS product offerings.
Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product. This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, and Support to constantly improve the quality and disruptive innovation of our products.
Your role
As a Sr. Product Manager of IVR & Workflows, you’ll own the roadmap, requirement gathering, prioritization, and execution of both IVR and our Digital Workflow tools. You’ll work closely with the other CCaaS and UCaaS product managers to accelerate the product portfolio, and with the Analytics product managers to make sure the new features are being reported on.
This position reports to our Sr. Director, Product Management for the Omnichannel portfolio and has the opportunity to be based in our Buenos Aires office in Argentina or in the US.
What you’ll do
- Own the roadmap for the IVR, Speech IVR, and Conversational IVR products.
- Expand Digital Workflow tools to become the universal application building interface across channels for all experiences.
- Work closely with Customers, Sales, Marketing, and Analysts to research and capture the latest requirements.
- Write the requirements (PRD, Jira) to capture what engineering needs to deliver.
- Partner with Design to come up with the best possible design for the product.
- Prioritize the requirements based on customer needs, and portfolio strategy.
- Partner with Engineering and QA to follow up on the implementation.
- Run the weekly standup with the Engineering team, re-prioritize as needed.
- Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback.
- Partner with Product Marketing to launch the product.
- Partner with Support to make sure the product can be successfully supported.
Skills you’ll bring
- Bachelor's degree in Engineering or equivalent practical experience.
- 8+ years of Product Management experience.
- 5+ years of experience in enterprise level business solutions.
- Experience with IVR, Speech IVR, and Conversational IVR tools and applications.
- Experience with all types of communications channels (webchat, sms, messaging, social media).
- Experience with workflow automation tools and process.
- Experience with service creation tools.
- Experience with voice and digital, queuing and routing.
- Experience with omnichannel Analytics.
- Expertise in Enterprise Communication (UCaaS).
- Expertise in software in a SaaS environment.
Dialpad benefits and perks
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Top Skills
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
