Senior Product Manager

Ready to be a Titan? 

We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to help us scale. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We measure our success based on our customers’ success and our ability to meaningfully improve their lives.

As a Senior Product Manager on the Platform Team you will own initiatives to develop the systems and tools that allow us and our customers to manage the lifecycle of their accounts, including billing. You will own all aspects of the product development lifecycle. You will be accountable for setting and achieving KPIs that measure customer impact and business results. This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. It is a critical role that will underpin our efforts to delight our customers and enable ServiceTitan’s continued market expansion.

What you'll do: 

• Own the vision, strategy, and execution of a related set of platform solutions.

• Independently execute across all areas of the product development lifecycle (research, concept, requirements, user stories, development, go-to-market, adoption).

• Work closely with customers and stakeholders to identify and understand problem areas.

• Leverage user analytics to understand pain points and identify opportunities to achieve data driven goals.

• Create and present business cases to recommend new investment areas.

• Take ownership and accountability over the overall performance and availability of your functionality.

• Proactively surface and resolve conflicts / bottlenecks.

• Effectively assess customer escalations and impact to roadmap, allocate resources accordingly for resolution.

• Represent ServiceTitan as a domain and product expert with customers, prospects, and in our online community.

• Build strong working relationships with developers, designers, UX researchers, legal, security, and other teams as required.

• Drive success and adoption of your products by creating launch plans and with enablement managers in creating training plans.

What you'll need: 

• 5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features.

• Strong technical background with an understanding of system design (especially effective extensibility), ability to define clear functional standards, aptitude with APIs, knowledge of modular multi-tenant SaaS microservice architectures.

• Strong persuasive communicator and can effectively communicate with different work styles to both technical and non-technical audiences.

• Strong writing and presentation skills.

• Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences.

• Ability to lead cross-functional teams across engineering, customer success, go-to-market, and external partners.

• Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data.

• Strong planning skills and demonstrated ability to successfully manage competing priorities, maintain close attention to detail, and drive work on multiple pieces of functionality in parallel that are at different stages in the product lifecycle.

• Self-motivation, a goal-oriented focus, and excellent organizational skills.

• Experience with agile development methodologies such as Scrum.

• Proven ability to deliver on commitments and timelines

• Exude leadership qualities; professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.