Senior Product Manager - Middle Mile & Pitstops

Company mission

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. 

About the role

We are looking for talented Product Managers to drive forward and deliver our Tech strategy across multiple parts of Relay’s logistics network. Your mission will be to deliver a best-in-class end user experience for our customers, couriers and/or our network of Pitstops whilst driving down our cost base and delivering a step-change in delivery quality.

As a Senior Product Manager at Relay, you can expect to

• Own the Product Roadmap for your area: prioritise, scope and be accountable for the delivery of any and all Tech initiatives which support the success of your squad(s) 

• Work with colleagues across user research, design, engineering, data and operations to come up with initiatives which allow us to ‘level up’ the overall performance of Relay’s logistics network

• Work with colleagues in  design, engineering and data science to ensure the scope of different features/releases is well defined and documented, and hold the team accountable for delivery 

• Together with your counterparts in Ops, be accountable for ensuring the squad you are embedded into squad meets their quarterly and annual goals 

• More generally: be the ‘face’ of Tech into the rest of the business:

  •  ensure that stakeholder feature requests or initiative ideas are appropriately triaged and prioritised; 

  • Own communicating the product roadmap to the rest of the organisation: make sure stakeholders understand what is on the product roadmap, and why 

We are looking for candidates who have

• Extensive Product Experience in a fast paced tech company

• Have worked in teams with scope spanning across multiple different apps or Product surfaces

• Experience working in a highly networked business and/or multi-sided marketplace (logistics, on demand food delivery). 

• Worked on products which have a strong real-world/physical component to them

• Having been in or have worked closely with stakeholders in operations 

You are someone who

• Thrives in ambiguous environments where change is the norm

• Is biased to action, with a ‘done is better than perfect’ mindset 

• Cares deeply about the quality of the Products your team ship 

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

Relay is offering

• 25 days annual leave per year (plus bank holidays).

• Generous equity package.

• Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more.

• Contributory pension scheme.

• Hybrid working

• Free membership of the gym in our co-working space in London.

• Cycle-to-work scheme

• A culture of learning and growth, where you're encouraged to take ownership from day one.

• Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms