Senior Product Manager - Customer Success Platform

Posted 6 Days Ago
Seattle, WA
152K-190K Annually
Senior level
eCommerce • Fintech • Payments • Software • Financial Services
We provide trusted digital financial services to our customers and recipients in over 170 countries across the globe.
The Role
The Senior Product Manager will lead the strategy and development of Remitly's Customer Success platform by understanding customer needs, driving product planning and execution, and collaborating with cross-functional teams. The role demands strong analytical skills and an ability to communicate effectively with diverse teams to foster innovation.
Summary Generated by Built In

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

Remitly is seeking an accomplished, technical Senior Product Manager to join our dynamic team based in Seattle. As a Senior Product Manager, you will play a pivotal role in shaping and driving the strategy for the next-generation Customer Success platform at Remitly. You will build an understanding for internal and external customer pain points, build a strategy to address them and unlock new value for customers and Remitly. You will guide both Product and Technology investment decisions, partnering closely with engineers, designers, analytics, operations and other platform product managers. You will report to the Director of Product.

You Will:

  • Develop and articulate a clear platform/product vision while aligning with the overall company strategy.
  • Drive end-to-end product planning, roadmapping, prioritization and execution collaborating with cross-functional stakeholders.
  • Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver compelling product features.
  • Foster a collaborative and innovative culture within the team, encouraging idea generation and problem-solving.
  • Stay informed about industry trends, market dynamics, and competitor offerings to identify strategic opportunities and threats.
  • Utilize market insights to inform product decisions and maintain a competitive edge.

You Have:

  • 8+ years of proven technical product management experience in B2B or B2C companies.
  • Strong track record of envisioning, delivering, scaling platforms, ecosystems and tools.
  • Experience setting and implementing product strategy, road-mapping, and prioritization.
  • Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • BA/BS in Computer Science or related field.

Preferred:

  • Experience in the fintech or financial services industry
  • Fraud and Compliance domain expertise

Compensation Details. The starting base salary range for this position is typically $152,000-$190,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

  • Flexible paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Paid parental, medical, military and family care leave.
  • Mental Health & Family Forming Benefits
  • Employee Stock Purchase Plan (ESPP)
  • Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What the Team is Saying

Luz
Colleen
David
Harry
The Company
HQ: Seattle, WA
2,700 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

Since 2011, Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally wWe strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Why Work With Us

We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do, and includes investing in the growth & development of our team.

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Remitly Teams

Team
Product & Tech
About our Teams

Remitly Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

As a global team, we are connected through our customers, and vision – not our location. Our employees can live and work with flexibility, while prioritizing in-person touchpoints to come together for moments that matter.

Typical time on-site: Flexible
HQSeattle, WA
Amsterdam, NL
Arlington, VA
Cork, IE
United Arab Emirates
Kraków, PL
London, GB
Manila, PH
New Westminster, BC
Spokane, WA
Tel Aviv-Yafo, IL
Learn more

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