Senior Product Designer

Job Description:

Senior Product Designer - Compliance & Returns

We’re looking for a Senior Product Designer to craft impactful, user centered experiences across Vertex’s Compliance and Returns Value Stream. You will collaborate closely with product, engineering, and business teams to design solutions that simplify complex workflows, drive business outcomes, and deliver exceptional experiences to our customers.

Please note: a link to your portfolio is required to be considered for this position. Your portfolio should showcase your best work and demonstrate your expertise in product design. Applications submitted without a portfolio link will not be reviewed

WHAT YOU’LL DO:

• Become deeply familiar with Vertex’s mission, vision, practices, market, customers, services, and systems.
• Shape the AI Experience: Lead design efforts for Compliance & Returns products, ensuring functional, intuitive, and visually compelling solutions that align with user needs and business goals.
• Own the End-to-End Design Process: Frame problems, conduct user research, ideate, test solutions, and support implementation to deliver high quality, data driven results.
• Solve Complex Challenges: Design for data intensive applications, creating seamless workflows and interfaces that enhance usability.
• Champion User Centricity: Use research methods and feedback loops to uncover user pain points, validate solutions, and advocate for the customer throughout the design lifecycle.
• Mentor & Collaborate: Share knowledge, coach peers, and create a collaborative environment where teams can grow together.
• Influence Design Excellence: Facilitate workshops, design critiques, and cross functional sessions to align teams, resolve ambiguity, and drive shared understanding.
• Discover new value for our enterprise experiences.
• Learn continuously through self-study, engagement with the design community, and company- expensed professional development opportunities (e.g. books, workshops, conferences, certifications, etc.).

WHAT SUCCESS LOOKS LIKE:

• Your designs elevate the user experience, delivering functional and delightful products that simplify complex tasks.
• You build trust through collaboration, clear communication, and proactive problem solving.
• Your work drives measurable outcomes, such as improved user adoption, streamlined workflows, or business efficiencies.
• You bring fresh ideas to the team, contributing to a culture of growth, inclusivity, and innovation.

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated expertise in effectively communicating design work, supported by a portfolio that will be requested and reviewed during the interview process
• Proven expertise in shaping and facilitating a variety of collaborative group activities, including ideation sessions, design sprints, affinity mapping, user story mapping, discovery kickoff sessions, and executive presentations.
• Skilled at influencing and collaborating with diverse teams and processes to extract and document a clear, systemic understanding of an experience—whether existing or to be designed.
• Demonstrates flexibility by adapting methods and approaches as needed to achieve desired outcomes.
• Confidently navigates difficult conversations and resolves task conflicts with professionalism.
• Exhibits strong active listening skills to foster understanding and collaboration.
• Adept at simplifying complex information and tailoring communication to suit different audiences.
• Results-oriented and customer-focused, with excellent interpersonal skills.

WHAT YOU BRING:

• Bachelor’s Degree or equivalent experience.
• 5+ years of experience in enterprise-level product design.
• A portfolio showcasing functional, high-quality UI backed by strong research, problem solving, and attention to detail (no lorem ipsum here!).
• Proficiency in tools like Figma and expertise in accessibility (a11y) best practices.
• Strong facilitation and leadership skills, with the ability to manage ambiguity, resolve conflicts, and unite teams around shared goals.
• A growth mindset: open to feedback, eager to learn, and motivated to improve.

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.