Senior Product Designer || Remote, US-based

About Buoy Software

About us

At Buoy, we are reimagining the blood-product donation and collection experience in an industry that has been largely untouched by advances in technology for decades. It is one of the few remaining verticals that have yet to see the transformative power of modern technology and great design. The result is creating huge impact in three distinct areas: making blood product-derived biotherapies more accessible to patients battling life-threatening conditions, creating employment opportunities and economic support in communities that have limited access to resources and creating real business value by increasing the supply of blood-products in a market with compounding demand.

We have been working alongside Join Parachute (www.joinparachute.com/), our sister company, in the opening of small market donation centers across the country that will create local donation center careers, opportunities to donate blood products, and provide financial compensation for those donations that will have a positive economic impact in those communities. We’ll continue to expand our reach to support other companies who could benefit from the products that Buoy has created and developed.

About the role:

Everything we design at Buoy is tested and validated in the way it matters most, directly in the hands of our users. Our success hinges directly to their success and their ability to perform their jobs efficiently and accurately using our software. You’ll be working in a small close-knit team, solving meaningful problems that are critical to the success of our business and those we serve. You’ll apply your expertise in design to elegantly solve problems while balancing business, user and regulatory needs.

Why work here?

Because our business focuses on the collection and sale of blood-product in a highly regulated industry, we are uniquely positioned and protected from other competitors or technologies trying to disrupt what we’ve built. Simply put, we have huge opportunity for growth and the only challenge that stands in our way from achieving our goals is our own ability to execute on our strategy. To date, we have been able to successfully deliver and grow and have ambitious plans for our future. If this resonates with you, we hope that you consider joining our team and working towards our mission of unlocking more blood-product supply.

Qualities that will make you successful:

Take charge

Own all phases of design on your projects from discovery to delivery.

Thrive in complexity

You’ll take complicated requirements and at times competing needs and translate them into simple, thoughtful and useful designs.

Have a point of view

Hold strong opinions, loosely held. Be willing to present your own thoughts and work together to come to the best solution.

Be collaborative

Work across functions in order to make sure work is feasible, meeting quality standards and delivering value.

Have strong business and design acumen

Be able to articulate your design decisions with logical rationale supported by the needs of the user, business, project requirements and feedback from subject matter experts and teammates.

Embody a can-do attitude

As a startup, sometimes our jobs require us to work outside of our traditional roles in order to get work across the finish line. While your primary role will be on creating and delivering great UX, you may be asked at times to write documentation, help with project briefs or other tasks necessary to get work completed.

About The Role

We are looking for an experienced and passionate designer to join our team. Design has a real voice at our company and we see good design as instrumental to our success. You’ll deliver beautiful and functional design that elevates the blood-product donation experience for our members or shift gears and streamline workflow at our centers. Your work inspires those around you to imagine what’s possible before it’s even been built and you will work closely with engineers, industry experts, and product managers to drive the strategic direction and have ownership of the product and consumer experience.

**This position will be a contract to hire role.

Why this opportunity should excite you

• See your ideas come to life due to our rapid and iterative development process.
• Develop an engaging mobile experience that drives retention or simplifying complex regulatory tasks in our proprietary software.
• You’ll design software for good. Your work will directly impact the financial health of our members and create better health outcomes for blood-product recipients. Let that sink in.

What you'll do as a product designer...

• Reimagine the future of the blood-product donation industry.
• Lead design projects across the entire product lifecycle.
• Set the vision for the user experience and create room for others to collaborate.
• Think like an owner. Take full ownership of your work and assume total responsibility for every last detail, every step of the way, from sketching to final designs and beyond.
• Take into account existing insights, previous iterations, technical and regulatory limitations, and business needs to craft solutions.
• Collaborate and communicate cohesively with our small but multi-disciplinary team made up of engineers, product managers, industry experts, marketing, among others.

Who you are...

• You have a consistent record designing at consumer-focused tech, early-stage start-ups, and/or for regulated industries.
• You work comfortably with product managers, engineers, researchers, automation engineers and data scientists. You can synthesize and incorporate their points of view in your work.
• You have a people-centric design mentality and want to craft products/features that truly have a meaningful impact.
• You are an incredible designer with a passion for clean design. You’ve shipped various consumer and SaaS products, and understand what it takes to delight consumers.
• You’re an excellent communicator. You can lead initial design brainstorms and set up frameworks with ease. You enjoy mentoring and helping others level up.
• You have core strengths in UX and visual design, you sweat the details to create high-quality pixel perfect designs.
• You’re motivated by complex problems and you stand firm when ambiguity is high.
• You make things happen. No task is too small to be carefully considered and executed.
• You have an online portfolio, or PDF that you can share with us.

In your first 30 days, you will...

• Be a sponge to absorb as much information about the product, company, and current processes as possible
• Get setup within each of our tools - Figma, Trello, and Notion to name a few
• Schedule meetings with stakeholders across Buoy as it relates to the development of that product - Head of Product, Head of Engineering, designers, engineers, etc.
• Conduct research into users, competitors, and the target market through self guided methods (historical internal documentation) as well as reviewing provided onboarding materials and sessions
• Review legacy product research and documentation to understand use cases, identify gaps in the information, what problem our product is trying solve, etc
• Experiment, take some risks, ask questions, and start to get your hands dirty — you’ll be learning a lot and we know there’s a curve!

In your first 60 days, you will...

• Start to work more independently, taking on work, begin building documentation and process, and laying the foundation as you start to settle in
• Diving into the product roadmap to understand where and how design contributes, could better contribute, and collaborate in prioritization
• Understand how success will be measured within your position, the design team, correlating product team, and how you’ll start to work towards those metrics
• Begin to build and/or enhance research protocol alongside the other designers
• Design your MVP - what are must-have features to prioritize?
• Build and test your prototypes through design tools ensuring strong communication as it’ll pertain to the internal stakeholders
• Begin to validate your designs with the technical team — are there ways we can improve the collaboration, expectation, processes, and communication across the product team?

In your first 90 days, you will...

• Become even more autonomous. You should start to feel comfortable leading, running, and communicating, taking the reigns of the product
• Establish trust amongst your colleagues/peers and across the company to begin articulating your design vision and rallying others outside of your product behind that design vision
• Begin developing your necessary product design concepts and design processes with all relevant stakeholders - where should we be heading in the next 6 months with product design?
• Help us build the foundation for UX research best practices and how we can build a program to strength interviewing users and collecting feedback

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Employment at Buoy Software is contingent upon achievement of satisfactory results on your background check and reference check and your ability to provide proof of your identity and eligibility to accept employment in the United States.

At Buoy Software, we believe in empowering our team to work in a way that suits them best. We offer a fully remote work environment and flexible schedules so you can balance your career and personal life on your terms. Your health and well-being are important to us, which is why we provide comprehensive insurance coverage (medical, vision, dental) to ensure you're taken care of. We also offer a 401(k) program to help you plan for the future, generous parental leave to support you during those important life moments, and a home office stipend to help you create a workspace that inspires productivity and comfort. Join us and be part of a company that values innovation, flexibility, and your overall happiness.