Senior Product Designer - CRM

Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Duration: On-going

Location: Hybrid from Irvine, CA

What you will be doing

• Leading and executing on innovative and engaging digital products that delight customers and drive business results. Working within cross-functional product development team(s) – producing deliverables and artifacts, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs
• Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines – in compliance with the design systems and branding
• Providing constructive feedback to other Product Designers to ensure the team is delivering high-quality, data-driven experience designs and visual designs
• Partnering with UX researchers and other product leaders to test and optimize the end-to-end digital experience, for the purpose of maintaining cohesion across the broader digital ecosystem and solving cross-application design challenges
• Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data
• Presenting work to product stakeholder and leadership teams
• Partnering with the development and design system teams to ensure design solution is implemented correctly and consistently
• Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users
• Facilitating design-centered workshops with cross-functional stakeholders based on opportunities identified through research

Your background

• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
• Driven by user-centered and design thinking methodologies
• Experience building and launching features/products that encompass an end-to-end experience across a variety of platforms
• Demonstrated ability designing intuitive and meaningful mobile apps
• Hands-on experience with Adobe XD, Miro UX, and prototyping tools
• Clear and articulate written and verbal communication and strong interpersonal skills
• Case studies that tell the story of your approach and design process to solve complex problems driven by data
• Ability to work independently and collaboratively




• Preferred: Prior experience using Salesforce

Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.