Senior Process Quality Manager

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Job Summary

The Global Operations Senior Process Quality Manager will evaluate and improve Operations business processes to enhance product and service quality across all functions within the organization. This senior-level business analyst will leverage their extensive expertise and experience to identify process inefficiencies and risks within the organization and devise strategies to optimize operations, ensuring compliance with industry standards and internal/external customer expectations. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions.

Responsibilities:

• Analyzes business processes to identify areas of improvement

• Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional, and/or cross-functional
  problems with business implications (often complex and with a high level of ambiguity

• Determines and utilizes the appropriate methodology, including Lean Six Sigma, where appropriate

• Develops process improvements to enhance quality and efficiency

• Implements quality assurance and risk mitigation measures and processes

• Collaborates with stakeholders cross-functionally to ensure consistent quality

• Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring

• Monitors performance metrics and KPIs to track improvement effectiveness

• Conducts root cause analysis (RCA) with stakeholders on identified quality issues, suggest corrective action(s), and drive accountability

• Becomes the organizational center of excellence (COE) for quality assurance methodologies and tools and leads team training sessions in this regard

• Reports to leadership on progress and outcomes of quality assurance initiatives

• Creates functional back-end process mapping capabilities

• Manages pre and post-implementation analysis and develops recommendations and plan

• Mentors junior team members and internal staff, providing necessary feedback, guidance, and/or advice

• Drives consistency and alignment across different functional teams

• Recommends alternative solutions, escalating where disagreements persist

• Obtains, creates, and documents business requirements engaging multiple stakeholders

• Creates and drives sign-off of BRD (business requirements document), managing BRDs (including those with high complexity), cross-functional and cross-regional reviews

• Works with the BSA's and Dev team on solution design and development, providing recommendations for improvement

• Assesses solutions from multiple angles

• Reviews functional design, working closely with BSAs and DEV teams to ensure the solution meets requirements

• Partners with stakeholders to analyze, define, and document business processes within and across functional areas

• Design the future state: Partner with cross-functional teams to design, pilot, and implement fit-for-purpose future state processes based on business objectives and requirements, Develop, analyze, and propose options that achieve objectives, balancing effort, cost, impact, and speed and Perform gap analysis  

Required Skills:

• Process analysis and improvement

• Continuous Improvement Certification essential (Lean Six Sigma or Lean Practitioner)

• Deep understanding of effective process Quality Assurance (QA) practices

• Project & Program Management

• Risk identification and mitigation

• SharePoint Administration

• O365 fluency

• Data and Statistical Analysis

• Business Process Mapping

• Root cause analysis (RCA)

• Continuous Improvement methodologies (e.g. Lean, Six Sigma, SIPOC, A3)

• Documentation and reporting

• Leadership and training

• Marketing and/or presenting concepts to organizational leads, managers, and executives to gain buy-in

• Ability to be a self-starter and meet identified deadlines and commitments regularly

Qualifications:

• Bachelor’s degree or equivalent experience in business administration, process quality management, or related fields

• 5+ years of experience in a process quality analyst (or similar) role

• Extensive knowledge of industry standards, best practices, and quality control methodologies

• Proven ability to lead process improvement initiatives

• Experience with quality assurance software and process mapping tools

• Strong analytical and problem-solving abilities

• Excellent communication and collaboration skills

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.